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- Tasks: Manage communications, support events, and ensure high standards in our care home.
- Company: Join Crystal Care Collection, where we prioritise both resident care and team member satisfaction.
- Benefits: Competitive salary, skill development opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while growing your career in a rewarding field.
- Qualifications: Strong communication skills and a passion for teamwork and care.
- Other info: Fast-paced role with opportunities to impact the community and enhance resident experiences.
The predicted salary is between 29000 - 31000 £ per year.
Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team. We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.
The Role: Crystal Care Collection is delighted to announce an exciting opportunity for an experienced Home Administrator to join our team at Merceode Lodge in Marchwood, Southampton. As we continue to expand and innovate in the Care sector, we are seeking an individual who is passionate about ensuring Care Home's high standards are maintained and that the care home values of trust, respect and care are always maintained and that each team member treats residents with respect and dignity.
Key Responsibilities:
- Dealing with all telephone calls and enquiries and maintaining Coolcare systems.
- To support the team to plan events within the care home that will engage with the local community.
- To actively manage the move in and out of residents.
- Lead on the showing of visitors around the care home in a professional manner in conjunction with the General Manager.
- To ensure all available bedrooms are to 'show standard' at all times.
- To ensure management information regarding occupancy, enquiry levels and waiting list analysis is up to date at all times.
- To undertake financial administration as required, including petty cash, resident monies (where applicable) and invoicing.
- To handle the sensitive issue of Aged Debt recovery.
- To undertake the ordering of supplies and reporting of maintenance issues.
- To provide training and support to staff in relation to enquiry handling, showing visitors around as needed.
- Communicating with residents in a friendly and appropriate manner.
- Provide Home Administrator support to other Care Homes as required.
- Provide administration support to the General Manager and any other duties as required.
- To support the Lifestyle team with administrative-based activities.
- To be able to undertake other tasks deemed appropriate by the General Manager.
- To deputise the role of the CRM in their absence, which may include: proactively managing the enquiry process from initial contact to conclusion.
- Generating customer enquiries in order to maximise revenue coming into the Care Home and meet the financial targets set.
Who are we looking for?
The successful Home Administrator will have effective communication and exceptional interpersonal skills. It's essential to build professional relationships with prospective residents, families, suppliers, and professionals. Teamwork is crucial, with members aligning with and supporting the company's values of compassion, thoughtfulness, integrity, and excellence at all times.
Are you someone who thrives in a fast-paced environment, is eager to take on new challenges, and has a track record of delivering results? If you're ready to make a meaningful impact and contribute to the success of our mission in providing exceptional care, we encourage you to apply for this exciting opportunity with Crystal Care Collection.
Hours of work: Monday to Friday, 09:00-17:00, which equates to 40 hours per week.
Salary: £29,000 to £31,000 per annum
Place of work: Merceode Lodge, Marchwood, Southampton
Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.
Home Administrator in Southampton employer: Crystal Care Group South East
Contact Detail:
Crystal Care Group South East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Administrator in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Crystal Care Collection. Understand their values and mission, and think about how your skills align with their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration and care. Think about examples from your past experiences that showcase your communication skills and ability to handle sensitive situations. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a care environment. Make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with the interviewers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Home Administrator in Southampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for care shine through! We want to see how much you care about making a difference in residents' lives and how you align with our values of compassion and integrity.
Tailor Your CV: Make sure your CV is tailored to the Home Administrator role. Highlight relevant experience, especially in administration and communication, and don’t forget to mention any specific skills that match the job description!
Be Professional Yet Approachable: In your cover letter, strike a balance between professionalism and approachability. We’re looking for someone who can communicate effectively with residents and families, so let your friendly personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Crystal Care Collection!
How to prepare for a job interview at Crystal Care Group South East
✨Know the Company Values
Before your interview, take some time to research Crystal Care Collection's values of trust, respect, and care. Be ready to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate your commitment to these principles.
✨Showcase Your Communication Skills
As a Home Administrator, effective communication is key. Prepare to share specific instances where you successfully managed enquiries or resolved issues with residents or families. Practising clear and confident communication will help you stand out during the interview.
✨Demonstrate Your Organisational Skills
The role involves managing various administrative tasks, so be prepared to discuss your organisational strategies. Bring examples of how you've effectively handled multiple responsibilities in a fast-paced environment, and consider mentioning any tools or systems you use to stay organised.
✨Engage with the Community Focus
Crystal Care Collection values community engagement, so think about how you can contribute to this aspect. Prepare ideas for events or initiatives that could enhance the care home’s connection with the local community, showing your proactive approach and creativity.