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- Tasks: Engage with potential customers and promote our care home services through digital marketing and community events.
- Company: Crystal Care Collection, dedicated to exceptional care and a supportive work environment.
- Benefits: Competitive salary, skill development opportunities, and a chance to make a real difference.
- Why this job: Join a passionate team and help create a luxurious living experience for residents.
- Qualifications: Strong communication skills and a knack for building relationships.
- Other info: Fast-paced role with opportunities for personal and professional growth.
The predicted salary is between 32000 - 48000 £ per year.
Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team. Your job role will be based in Rownhams Manor in Southampton. We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.
The Role: Crystal Care Collection is delighted to announce an exciting opportunity for an experienced Customer Relations Manager to join our team at Rownhams Manor. As we continue to expand and innovate in the Care sector, we are seeking an individual who is passionate about promoting our services, enhancing brand visibility and fostering strong relationships with our target audience.
Key Responsibilities:
- Keep an updated mailing list of potential customers and regularly engage them through newsletters and digital marketing platforms.
- Elevate the care home's profile using social media, care home reviews, and by sharing stories with the PR team.
- Generate quality enquiries through community engagement, build a robust network of professional contacts, and maintain regular communication.
- Support the local community by hosting events at the home and attending local events to promote the care home.
- Ensure showrooms reflect the luxurious home environment by keeping them available and presentable.
- Serve as the main contact for all new potential residents and their families during show rounds, offering guidance and support.
- Train team members to confidently conduct home tours during weekends and evenings.
- Foster positive and trusting relationships with enquiries by understanding their needs and addressing any concerns.
- Nurture each enquiry from initial contact to final decision, ensuring the CRM system is updated and provides a detailed overview of the customer journey.
- Use a Marketing Plan to demonstrate support for achieving occupancy targets.
- Respond to all enquiries promptly, manage the central enquiry inbox and phone, and train team members to uphold high standards of call handling.
- Support the conversion of respite residents by maintaining relationships and contact with residents and their families.
Who are we looking for?
The successful Customer Relations Manager will have effective communication and exceptional interpersonal skills. It is essential to build professional relationships with prospective residents, families, suppliers, and professionals. Teamwork is crucial, with members aligning with and supporting the company's values of compassion, thoughtfulness, integrity, and excellence at all times. Are you someone who thrives in a fast-paced environment, is eager to take on new challenges, and has a track record of delivering results? If you are ready to make a meaningful impact and contribute to the success of our mission in providing exceptional care, we encourage you to apply for this exciting opportunity with Crystal Care Collection.
£40,000 per annum. Hours of work: Monday to Friday, 09:00-17:00, which equates to 40 hours per week. Place of work: Rownhams Manor – Southampton.
Customer Relations Manager in Southampton employer: Crystal Care Group South East
Contact Detail:
Crystal Care Group South East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in Southampton
✨Tip Number 1
Network like a pro! Attend local events and engage with the community to build relationships. The more people you know, the better your chances of landing that Customer Relations Manager role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for care shine through. We want to see how you connect with others and your commitment to making a difference.
✨Tip Number 3
Be proactive! Don’t just wait for opportunities to come to you. Reach out to us at Crystal Care Collection directly through our website and express your interest in the Customer Relations Manager position.
✨Tip Number 4
Follow up! After any interaction, whether it’s an interview or a networking event, drop a quick thank-you note. It shows you’re genuinely interested and keeps you on our radar as we look for the right fit.
We think you need these skills to ace Customer Relations Manager in Southampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer relations and care shine through. We want to see how much you care about making a difference in people's lives, so share your experiences that highlight your commitment to exceptional service.
Tailor Your CV: Make sure your CV is tailored to the Customer Relations Manager role. Highlight relevant skills and experiences that align with our values of compassion, thoughtfulness, integrity, and excellence. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, as this reflects the skills we value in our team members.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also shows us that you're genuinely interested in joining our team at Crystal Care Collection. Plus, it’s super easy!
How to prepare for a job interview at Crystal Care Group South East
✨Know the Company Inside Out
Before your interview, take some time to research Crystal Care Collection. Understand their mission, values, and what makes them unique in the care sector. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Communication Skills
As a Customer Relations Manager, effective communication is key. Prepare examples of how you've successfully built relationships in previous roles. Be ready to demonstrate your interpersonal skills during the interview by engaging with your interviewers and asking insightful questions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of specific scenarios where you've nurtured enquiries or resolved conflicts, and be prepared to discuss these experiences in detail.
✨Highlight Your Community Engagement Experience
Since the role involves community engagement, share any relevant experiences where you've hosted events or collaborated with local organisations. This will illustrate your ability to promote the care home and build a strong network, which is crucial for the position.
