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- Tasks: Engage with potential customers and promote our care home services through digital marketing and community events.
- Company: Crystal Care Collection, dedicated to exceptional care and a supportive work environment.
- Benefits: Competitive salary, skill development opportunities, and a chance to make a real difference.
- Why this job: Join us to foster relationships and enhance the lives of residents in a rewarding role.
- Qualifications: Strong communication skills and a passion for building relationships are essential.
- Other info: Work in a dynamic team at Lake View Lodge, Kent, with a focus on compassion and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team. We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.
Crystal Care Collection is delighted to announce an exciting opportunity for an experienced Customer Relations Manager to join our team at Lake View Lodge. As we continue to expand and innovate in the Care sector, we are seeking an individual who is passionate about promoting our services, enhancing brand visibility and fostering strong relationships with our target audience.
Key Responsibilities:
- Keep an updated mailing list of potential customers and regularly engage them through newsletters and digital marketing platforms.
- Elevate the care home's profile using social media, care home reviews, and by sharing stories with the PR team.
- Generate quality enquiries through community engagement, build a robust network of professional contacts, and maintain regular communication.
- Support the local community by hosting events at the home and attending local events to promote the care home.
- Ensure showrooms reflect the luxurious home environment by keeping them available and presentable.
- Serve as the main contact for all new potential residents and their families during show rounds, offering guidance and support.
- Train team members to confidently conduct home tours during weekends and evenings.
- Foster positive and trusting relationships with enquiries by understanding their needs and addressing any concerns.
- Nurture each enquiry from initial contact to final decision, ensuring the CRM system is updated and provides a detailed overview of the customer journey.
- Use a Marketing Plan to demonstrate support for achieving occupancy targets.
- Respond to all enquiries promptly, manage the central enquiry inbox and phone, and train team members to uphold high standards of call handling.
- Support the conversion of respite residents by maintaining relationships and contact with residents and their families.
Who are we looking for?
The successful Customer Relations Manager will have effective communication and exceptional interpersonal skills. It is essential to build professional relationships with prospective residents, families, suppliers, and professionals. Teamwork is crucial, with members aligning with and supporting the company's values of compassion, thoughtfulness, integrity, and excellence at all times.
Are you someone who thrives in a fast-paced environment, is eager to take on new challenges, and has a track record of delivering results? If you're ready to make a meaningful impact and contribute to the success of our mission in providing exceptional care, we encourage you to apply for this exciting opportunity with Crystal Care Collection.
Hours of work: Monday to Friday, 09:00-17:00, which equates to 40 hours per week.
Place of work: Lake View Lodge, Kent.
Locations
Customer Relations Manager in Kent, Rochester employer: Crystal Care Group South East
Contact Detail:
Crystal Care Group South East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in Kent, Rochester
✨Tip Number 1
Get to know the company inside out! Research Crystal Care Collection, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you might bump into folks from Crystal Care Collection. Building those connections can give you a leg up when it comes to landing that Customer Relations Manager role.
✨Tip Number 3
Showcase your skills during interviews! Be ready to share specific examples of how you've built relationships and handled customer enquiries in the past. This will help you stand out as the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Crystal Care Collection family.
We think you need these skills to ace Customer Relations Manager in Kent, Rochester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer relations and care shine through. We want to see how much you care about making a difference in people's lives, so share your experiences that highlight your commitment to exceptional service.
Tailor Your CV: Make sure your CV is tailored to the Customer Relations Manager role. Highlight relevant skills and experiences that align with our values of compassion, thoughtfulness, integrity, and excellence. We love seeing how your background fits with what we do!
Be Personable: In your cover letter, be personable and relatable. We’re looking for someone who can build strong relationships, so don’t be afraid to show a bit of your personality. Share stories that demonstrate your interpersonal skills and ability to connect with others.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Crystal Care Group South East
✨Know the Company Inside Out
Before your interview, take some time to research Crystal Care Collection. Understand their mission, values, and what makes them unique in the care sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Relations Manager, effective communication is key. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Be ready to demonstrate how you can engage with potential residents and their families in a caring and compassionate manner.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and interpersonal skills. Think of scenarios where you've had to nurture a lead or manage a difficult situation. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, opportunities for professional development, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
