Regional Quality Manager
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South East Region | East Sussex | Hybrid Working
Champion Quality. Drive Excellence. Improve Lives.
At Crystal Care Collection , we're committed to creating luxury care homes that are exceptional places to live and outstanding places to work. We believe every resident deserves the highest standard of care, and we're passionate about supporting our teams to deliver compassionate, safe and person-centred services every day.
We're looking for an experienced Regional Quality Manager in the East Sussex Area to join our growing team and lead quality assurance, governance and continuous improvement across our portfolio of homes.
About the Role
As Regional Quality Manager, you'll work closely with General Managers and operational leaders to ensure every home consistently delivers outstanding care and remains fully compliant with regulatory and company standards.
You'll lead quality improvement initiatives, support inspection readiness, investigate incidents and complaints, and help develop our teams through coaching, mentoring and training. Your expertise will play a vital role in enhancing resident outcomes while protecting and strengthening the reputation of Crystal Care Collection.
This is a hybrid role requiring regular travel across the South of England, including occasional overnight stays where operationally required.
Key Responsibilities
Quality Assurance & Governance
Ensure homes comply with CQC regulations, legislation and Crystal Care Collection policies and procedures.
Conduct regular audits, governance reviews and quality inspections across the region.
Develop and implement actio...
Regional Quality Manager in East Kilbride employer: Crystal Care Group South East
At Crystal Care Homes, we pride ourselves on creating a supportive and enriching work environment for our team members at Lake View Lodge in Halling, Kent. As a Senior Care Assistant, you will benefit from comprehensive training, competitive pay, and a culture that values your contributions while providing opportunities for personal and professional growth. Join us in making a meaningful difference in the lives of our residents while enjoying perks like paid breaks, free meals on shift, and a friendly, collaborative atmosphere.
Contact Details:
Crystal Care Group South East Recruitment Team
