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- Tasks: Engage with potential customers and promote our care home services through digital marketing and community events.
- Company: Crystal Care Collection, dedicated to exceptional care and a supportive work environment.
- Benefits: Competitive salary of £40,000, skill development opportunities, and a positive team culture.
- Why this job: Make a meaningful impact in the care sector while building strong relationships with residents and families.
- Qualifications: Strong communication skills and a passion for customer relations in a fast-paced environment.
- Other info: Join a compassionate team committed to excellence and personal growth.
The predicted salary is between 32000 - 48000 £ per year.
Who are we? Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team.
Your job role will be based in Bradshaw Lodge, Bognor Regis. We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.
The Role: Crystal Care Collection is delighted to announce an exciting opportunity for an experienced Customer Relations Manager to join our team at Bradshaw Lodge. As we continue to expand and innovate in the Care sector, we're seeking an individual who is passionate about promoting our services, enhancing brand visibility and fostering strong relationships with our target audience.
Key Responsibilities:
- Keep an updated mailing list of potential customers and regularly engage them through newsletters and digital marketing platforms.
- Elevate the care home's profile using social media, care home reviews, and by sharing stories with the PR team.
- Generate quality enquiries through community engagement, build a robust network of professional contacts, and maintain regular communication.
- Support the local community by hosting events at the home and attending local events to promote the care home.
- Ensure showrooms reflect the luxurious home environment by keeping them available and presentable.
- Serve as the main contact for all new potential residents and their families during show rounds, offering guidance and support.
- Train team members to confidently conduct home tours during weekends and evenings.
- Foster positive and trusting relationships with enquiries by understanding their needs and addressing any concerns.
- Nurture each enquiry from initial contact to final decision, ensuring the CRM system is updated and provides a detailed overview of the customer journey.
- Use a Marketing Plan to demonstrate support for achieving occupancy targets.
- Respond to all enquiries promptly, manage the central enquiry inbox and phone, and train team members to uphold high standards of call handling.
- Support the conversion of respite residents by maintaining relationships and contact with residents and their families.
Who are we looking for?
The successful Customer Relations Manager will have effective communication and exceptional interpersonal skills. It's essential to build professional relationships with prospective residents, families, suppliers, and professionals. Teamwork is crucial, with members aligning with and supporting the company's values of compassion, thoughtfulness, integrity, and excellence at all times.
Are you someone who thrives in a fast-paced environment, is eager to take on new challenges, and has a track record of delivering results? If you're ready to make a meaningful impact and contribute to the success of our mission in providing exceptional care, we encourage you to apply for this exciting opportunity with Crystal Care Collection.
£40,000 per annum.
Hours of work: Monday to Friday, 09:00-17:00, which equates to 40 hours per week.
Place of work: Bradshaw Lodge, Bognor Regis.
Customer Relations Manager in Dartford employer: Crystal Care Group South East
Contact Detail:
Crystal Care Group South East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in Dartford
✨Tip Number 1
Get to know the company inside out! Research Crystal Care Collection, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Attend local events or community gatherings where you might bump into team members from Crystal Care Collection. Building those connections can give you a leg up when it comes to landing that Customer Relations Manager role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role. Think about specific examples that showcase your communication and interpersonal skills, as these are key for the position.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, drop a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Relations Manager in Dartford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer relations and care shine through. We want to see how much you care about making a difference in people's lives, so share your experiences that highlight this.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Relations Manager. Highlight relevant skills and experiences that align with our values of compassion, thoughtfulness, integrity, and excellence. We love seeing how you fit into our mission!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, just like we expect you to do with our residents and their families.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Bradshaw Lodge. We can’t wait to hear from you!
How to prepare for a job interview at Crystal Care Group South East
✨Know the Company Inside Out
Before your interview, take some time to research Crystal Care Collection. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Customer Relations Manager, effective communication is key. Prepare examples of how you've successfully built relationships in previous roles. Be ready to demonstrate your interpersonal skills during the interview by engaging with your interviewers and responding thoughtfully to their questions.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing enquiries or resolving conflicts. Think of relevant experiences where you’ve successfully navigated similar challenges and be prepared to share those stories.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, opportunities for professional development, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.