At a Glance
- Tasks: Manage communications, support events, and ensure high standards in our care home.
- Company: Join Crystal Care Collection, where we prioritise both resident care and team member satisfaction.
- Benefits: Competitive salary, supportive environment, and opportunities for personal development.
- Other info: Fast-paced role with a focus on compassion, integrity, and excellence.
- Why this job: Make a real difference in people's lives while growing your career in a rewarding field.
- Qualifications: Strong communication skills and a passion for teamwork and care.
The predicted salary is between 29000 - 31000 £ per year.
Who are we? Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team. We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.
The Role: Crystal Care Collection is delighted to announce an exciting opportunity for an experienced Home Administrator to join our team at Maris View. As we continue to expand and innovate in the Care sector, we're seeking an individual who is passionate about ensuring Care Home's high standards are maintained and that the care home values of trust, respect and care are always maintained and that each team member treats residents with respect and dignity.
Key Responsibilities:
- Dealing with all telephone calls and enquiries and maintaining Coolcare systems.
- To support the team to plan events within the care home that will engage with the local community.
- To actively manage the move in and out of residents.
- Lead on the showing of visitors around the care home in a professional manner in conjunction with the General Manager.
- To ensure all available bedrooms are to "show standard" at all times.
- To ensure management information regards occupancy, enquiry levels and waiting list analysis is up to date at all times.
- To undertake financial administration as required, including petty cash, resident monies (where applicable) and invoicing.
- To handle the sensitive issue of Aged Debt recovery.
- To undertake the ordering of supplies and reporting of maintenance issues.
- To provide training and support to staff in relation to enquiry handling, showing visitors around as needed.
- Communicating with residents in a friendly and appropriate manner.
- Provide Home Administrator support to other Care Homes as required.
- Provide administration support to the General Manager and any other duties as required.
- To support the Lifestyle team with administrative-based activities.
- To be able to undertake other tasks deemed appropriate by the General Manager.
- To deputise the role of the CRM in their absence, which may include: proactively managing the enquiry process from initial contact to conclusion.
- Generating customer enquiries in order to maximise revenue coming into the Care Home and meet the financial targets set.
Who are we looking for?
The successful Home Administrator will have effective communication and exceptional interpersonal skills. It's essential to build professional relationships with prospective residents, families, suppliers, and professionals. Teamwork is crucial, with members aligning with and supporting the company's values of compassion, thoughtfulness, integrity, and excellence at all times.
Are you someone who thrives in a fast-paced environment, is eager to take on new challenges, and has a track record of delivering results? If you're ready to make a meaningful impact and contribute to the success of our mission in providing exceptional care, we encourage you to apply for this exciting opportunity with Crystal Care Collection.
Hours of work: Monday to Friday, 09:00-17:00, which equates to 40 hours per week.
Rate of Pay: £29,000 – £31,000 PA
Place of work: Maris View, Eastbourne
Our screening and recruitment process is conducted in line with Crystal Care Collections' Safeguarding Policy.
Home Administrator in Brighton employer: Crystal Care Group South East
At Crystal Care Collection, we pride ourselves on creating not only luxurious living spaces for our residents but also a supportive and enriching environment for our team members. Located in the beautiful Maris View, Eastbourne, we offer competitive salaries, opportunities for professional development, and a culture that values compassion, integrity, and teamwork. Join us to make a meaningful impact in the lives of others while enjoying a fulfilling career in the care sector.
Contact Details:
Crystal Care Group South East Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Home Administrator in Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Crystal Care Collection. Understand their values and mission, and think about how your skills align with what they’re looking for. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration and care. Think about examples from your past experiences that showcase your communication skills and ability to handle sensitive situations. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Dress the part! First impressions matter, especially in a care environment. Make sure you present yourself professionally, as it reflects your respect for the role and the residents. A smart outfit can boost your confidence too!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a great opportunity to reiterate your interest in the Home Administrator role and remind them why you’d be a fantastic fit for the team.
We think you need these skills to ace Home Administrator in Brighton
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for care shine through! We want to see how much you care about making a difference in residents' lives and how you align with our values of compassion and integrity.
Tailor Your CV:Make sure your CV is tailored to the Home Administrator role. Highlight your relevant experience and skills that match the job description. We love seeing how your background fits with what we do at Crystal Care Collection!
Be Professional Yet Friendly:In your written application, strike a balance between professionalism and friendliness. Remember, you'll be communicating with residents and families, so showing your approachable side is key!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Maris View. We can’t wait to hear from you!
How to prepare for a job interview at Crystal Care Group South East
✨Know the Company Inside Out
Before your interview, take some time to research Crystal Care Collection. Understand their values, mission, and what makes them unique in the care sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Home Administrator, effective communication is key. Prepare examples from your past experiences where you successfully handled enquiries or built relationships with residents and families. This will demonstrate your interpersonal skills and align with the company's focus on compassion and respect.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, like managing resident move-ins or dealing with sensitive financial matters. Think through potential scenarios and how you would approach them, highlighting your problem-solving abilities and commitment to high standards.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your enthusiasm for the role and the company. You might ask about opportunities for professional development or how the team collaborates to maintain care home standards. This shows you're not just interested in the job, but in contributing to the team's success.
