General Manager

Full-Time No home office possible

Who are we?

Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team.

We are delighted be opening our newest home, in Hatton DE65, in March 2026. As such, we are looking for an experienced care home manager to join our team and take control from the very first stages, leading the commissioning of this home and driving occupancy and growth.

We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.

The Role:

As the Registered Manager you will take responsibility for all aspects in the day-to-day running of the Care Home.

Promoting a caring environment which provides residents with the highest standard of specialised personal care, meeting individual needs and ensuring everyone is treated with respect and dignity and rights to privacy, independence and choice are met.

You will supervise, monitor and evaluate the care delivered to resident\’s, checking legal requirements are met along with the high standards expected by Crystal Care Collections.

Responsibilities:

Overall responsibility for the day-to-day management of the home and compliance with all statutory and contractual obligations
A focus on driving occupancy levels and ensure excellent resident satisfaction
Support our recruitment and training teams by proactively managing staff turnover and ensuring competency and ongoing compliance with training requirements
Oversee budget management and demonstrate strong commercial awareness
Manage rotas and ensure appropriate staffing levels and skill mix with support from our Head Office team
Lead, empower, and inspire direct reports to achieve high standards of care
Build strong relationships with residents, families, and external stakeholders
Ensure accurate and timely reporting on a daily, weekly, monthly basis
Address requirements from internal and external audits within set timescales

Desirable Skills/Experience:

Minimum of 5 years experience working in a caring environment (preferably within care of older people)
Minimum of 2 years supervisory management experience
Minimum NVQ 4 in Care or a Nursing Qualification
Control and management of budgets and accounts
Knowledge of the principles in sales and marketing
Skilled in the recruitment, selection and retention of staff
Committed to a structured approach to training and development of staff
Understanding of the Health & Social Care Act and Health & Safety legislation
Excellent interpersonal skills
Professional, confident and warm personality
Have a caring disposition
Leadership qualities, enthusiasm along with influencing and motivational skills.
Reliable and punctual
Willing and able to provide an out of hours \’on call\’ service