Key Responsibilities
- Lead the administration of recruitment and onboarding, including interviews, offers, DBS checks, right to work, references and compliance documentation.
- Maintain personnel records and support new starters through the induction process.
- Manage telephone calls, enquiries and reception duties, providing a professional first impression.
- Support resident admissions, discharges and occupancy reporting.
- Maintain CoolCare and other administrative systems accurately.
- Undertake financial administration, including petty cash, invoicing and resident monies where applicable.
- Order supplies, coordinate maintenance requests and support the smooth running of the home.
- Assist with home tours, enquiries and deputise for the Customer Relations Manager when required.
- Provide administrative support to the General Manager and wider leadership team.
- Support community events and the Lifestyle Team with administrative tasks.
About You
- Has previous administration experience, ideally within health, social care or hospitality.
- Has experience coordinating recruitment or onboarding processes.
- Is highly organised with excellent attention to detail.
- Has strong communication and customer service skills.
- Is confident using IT systems and can manage multiple priorities effectively.
- Demonstrates professionalism, compassion and a positive, can-do attitude.
- Experience with CoolCare or care management systems is desirable but not essential.
Working Pattern Monday — Friday 9:00am 5:00pm 40 hours per week
Salary £29,000 £31,000 per annum
What We Offer
- Full induction training programme
- Fully funded Blue Light Card
- Fully funded Enhanced DBS check
- Refer a Friend bonus scheme
- Ongoing training and career development opportunities
- Supportive management team and opportunities for progression
Join Our Team If you're an organised and motivated administrator who enjoys supporting people and making a real difference behind the scenes, we'd love to hear from you. We are currently unable to offer sponsorship. Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.
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Care Home Administrator in Crawley employer: Crystal Care Collection
At Crystal Care Collection, we pride ourselves on creating a nurturing and supportive work environment at Potter House, Yeovil, where our team members are valued and encouraged to grow. With a strong focus on employee well-being, we offer competitive benefits, ongoing training opportunities, and a culture that celebrates teamwork and compassion, making it an ideal place for those seeking meaningful and rewarding employment in the care sector.
