Customer Relationship Manager – Baysfield Manager
Customer Relationship Manager | Baysfield Gardens, Wymondham | Full-time
Are you passionate about building strong client relationships, driving business growth and delivering exceptional customer experiences?
We are looking for a dynamic, dedicated and commercially minded Customer Relationship Manager to join our team. If you have a talent for understanding customer needs, developing long-term partnerships and identifying opportunities for growth, we would love to hear from you.
About the role
As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with key business clients, ensuring their needs are met and delivering a consistently high standard of service.
You will act as the primary point of contact for your clients, developing a thorough understanding of their business objectives and providing tailored solutions that strengthen relationships, improve customer satisfaction and support long‑term business growth.
Your responsibilities will include:
- Building and maintaining strong relationships with key B2B clients through regular communication and personalised service
- Managing customer onboarding to ensure a smooth transition and alignment with client expectations
- Understanding client requirements and recommending tailored solutions that deliver value
- Analysing customer data, feedback and performance metrics to identify opportunities for improvement and growth
- Identifying opportunities for upselling and cross‑selling within existing accounts
- Working closely with sales teams to develop account growth strategies and increase revenue
- Using Salesforce or similar CRM platforms to manage customer information, track interactions and monitor sales pipelines
- Preparing reports on customer activity, satisfaction levels and account performance
- Proactively identifying potential challenges and resolving client concerns promptly and professionally
- Developing strategies to improve customer retention, loyalty and overall satisfaction
- Mentoring junior team members and supporting a positive, customer‑focused working environment
- Sharing customer insights and recommendations to support business decisions and continuous improvement
- Maintaining accurate customer records and ensuring all interactions are managed effectively
About you
We are looking for someone who is commercially aware, relationship‑focused and passionate about delivering excellent customer service. You will have the confidence to engage with business clients, understand their needs and identify opportunities to strengthen partnerships and drive growth.
You will be:
- Experienced in B2B sales, account management or customer relationship management
- Confident building and maintaining long‑term relationships with business clients
- An excellent communicator, able to convey information clearly and professionally
- Commercially minded, with the ability to identify opportunities to grow existing accounts
- Experienced in using Salesforce or similar CRM systems
- Analytical, with the ability to interpret data and use insights to inform decisions
- Organised and proactive, with strong problem‑solving and time‑management skills
- Customer‑focused, with a commitment to delivering excellent service and building client loyalty
- A confident team player with leadership skills and the ability to support and mentor colleagues
- Adaptable and comfortable working in a fast‑paced business environment
- Strategic in your approach, able to balance customer needs with wider business objectives
What we offer
- The opportunity to make a meaningful contribution to customer satisfaction and business growth
- A collaborative and supportive working environment
- Opportunities to develop your leadership, commercial and relationship management skills
- The chance to build lasting relationships with key business clients
- Opportunities for professional development and career progression
£36,435 per annum.
Hours of work: Monday to Friday, 09:00-17:00, which equates to 40 hours per week.
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Customer Relations Manager – Baysfield Gardens £36,435 per annum in Wymondham employer: Crystal Care Collection Limited
Crystal Care Collection Limited is an exceptional employer that prioritises the well-being and happiness of both its residents and staff. With a strong focus on community engagement, you will have the opportunity to create meaningful connections while enjoying a supportive work culture that fosters personal and professional growth. Located in a vibrant area, our care home offers unique advantages such as collaboration with local schools and community groups, ensuring a fulfilling and rewarding experience for all employees.
Contact Details:
Crystal Care Collection Limited Recruitment Team
