At a Glance
- Tasks: Coordinate and schedule engineers while delivering top-notch customer service.
- Company: Join Crystal Ball, a multi-award-winning vehicle tracking service provider.
- Benefits: Enjoy a competitive salary, generous holiday, and private medical insurance.
- Other info: Casual dress code and opportunities for career growth await you!
- Why this job: Be part of a vibrant team and make a real impact in customer service.
- Qualifications: Strong communication skills and a passion for organisation; training provided.
The predicted salary is between 28000 - 28000 £ per year.
Old Trafford, Office Based
Full-Time (37.5 hours; 8:45am to 5:50pm on Monday Thursday with 1 hour lunch and 2 x 15 min break, and 8:45am to 5pm on Friday with 30 min lunch and 2 x 15 min break)
£28,000 per year
Do you enjoy keeping things organised, coordinating people, and delivering great customer service? Crystal Ball is a Multi Award Winning vehicle tracking and lone worker service provider based in Old Trafford. We serve a growing customer base across all business sectors, from SMEs to enterprise businesses and local government, throughout the UK.
What’s in it for you:
- Competitive salary of £28,000 per year.
- 20 days holiday plus 8 UK bank holidays, plus 1 extra day per year of service (up to 25 days).
- Company pension and private medical insurance.
- Casual dress code and on-site parking.
- Join a vibrant, close-knit, and established team with direct access to our Operations Director.
Are you the right person for the job:
- Excellent communicator with a professional telephone manner.
- Enthusiastic, polite, and self-motivated.
- Highly organised with attention to detail.
- IT literate and a team player.
- Experience in scheduling/planning is helpful but not essential - full training provided.
- A strong desire to deliver first-class customer service.
What will your role look like:
- Efficiently schedule and dispatch Engineers to customer sites.
- Monitor Engineer activity and progress.
- Manage incoming phone calls, emails, and support tickets within agreed SLAs.
- Process orders and close job tickets to ensure work is completed satisfactorily.
- Record all customer communications within the CRM.
- Contribute to improving our customer service standards by providing a professional and efficient service.
If you are ready to start your career at Crystal Ball, then click APPLY now!
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Installation Coordinator: Schedule & Dispatch Engineers in Manchester employer: Crystal Ball Ltd
Crystal Ball is an exceptional employer located in Old Trafford, offering a supportive and vibrant work culture where employees are valued and encouraged to grow. With competitive salaries, generous holiday allowances, and comprehensive benefits including a company pension and private medical insurance, we prioritise the well-being of our team. Join us to be part of a close-knit group that thrives on delivering outstanding customer service while enjoying a casual dress code and direct access to leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Coordinator: Schedule & Dispatch Engineers in Manchester
✨Tip Number 1
Get to know the company! Research Crystal Ball and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since the role requires excellent communication, try role-playing with a friend or family member. This will help you feel more confident when speaking with potential employers.
✨Tip Number 3
Be proactive! If you see an opportunity to connect with someone at Crystal Ball, whether through LinkedIn or networking events, take it. Building relationships can give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining our vibrant team at Crystal Ball.
We think you need these skills to ace Installation Coordinator: Schedule & Dispatch Engineers in Manchester
Some tips for your application 🫡
Show Off Your Organisational Skills:As an Installation Coordinator, being organised is key! Make sure your application highlights any experience you have in scheduling or coordinating tasks. We love seeing how you keep things running smoothly!
Communicate Clearly:Since you'll be dealing with customers and engineers, it's super important to showcase your communication skills. Use clear and professional language in your application to demonstrate that you can handle calls and emails like a pro!
Be Enthusiastic!:We’re looking for someone who’s not just qualified but also excited about the role. Let your passion shine through in your application. A positive attitude goes a long way in customer service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Crystal Ball Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Crystal Ball. Understand their services, values, and customer base. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As an Installation Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed schedules or coordinated teams. Highlight how your attention to detail can contribute to their operations.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to refine your professional telephone manner and ensure you come across as enthusiastic and polite.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
