At a Glance
- Tasks: Coordinate and schedule engineers, manage customer communications, and ensure top-notch service delivery.
- Company: Join Crystal Ball, a multi-award-winning vehicle tracking service provider.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and private medical insurance.
- Other info: Full training provided; casual dress code and on-site parking available.
- Why this job: Kickstart your career in a vibrant team with direct access to leadership.
- Qualifications: Strong communication skills, enthusiasm, and a desire to provide excellent customer service.
The predicted salary is between 28000 - 28500 £ per year.
Installation Coordinator
Old Trafford, Office Based | Full-Time (37.5 hours; 8:45am to 5:50pm on Monday - Thursday with 1 hour lunch and 2 x 15 min break, and 8:45am to 5pm on Friday with 30 min lunch and 2 x 15 min break) | £28,000 per year
Do you enjoy keeping things organised, coordinating people, and delivering great customer service? Crystal Ball is a Multi Award Winning vehicle tracking and lone worker service provider based in Old Trafford. We serve a growing customer base across all business sectors, from SMEs to enterprise businesses and local government, throughout the UK.
What's in it for you:
- Competitive salary of £28,000 per year.
- 20 days holiday plus 8 UK bank holidays, plus 1 extra day per year of service (up to 25 days).
- Company pension and private medical insurance.
- Casual dress code and on-site parking.
- Join a vibrant, close-knit, and established team with direct access to our Operations Director.
Are you the right person for the job:
- Excellent communicator with a professional telephone manner.
- Enthusiastic, polite, and self-motivated.
- Highly organised with attention to detail.
- IT literate and a team player.
- Experience in scheduling/planning is helpful but not essential - full training provided.
- A strong desire to deliver first-class customer service.
What will your role look like:
- Efficiently schedule and dispatch Engineers to customer sites.
- Monitor Engineer activity and progress.
- Manage incoming phone calls, emails, and support tickets within agreed SLAs.
- Process orders and close job tickets to ensure work is completed satisfactorily.
- Record all customer communications within the CRM.
- Contribute to improving our customer service standards by providing a professional and efficient service.
If you are ready to start your career at Crystal Ball, then click APPLY now!
Your data will be handled in line with GDPR.
Installation Coordinator (Contract) in Manchester employer: Crystal Ball Ltd
Crystal Ball is an exceptional employer located in Old Trafford, offering a supportive and vibrant work environment where employees can thrive. With a competitive salary, generous holiday allowance, and opportunities for professional growth, the company fosters a culture of teamwork and excellence in customer service. Employees benefit from direct access to leadership and a casual dress code, making it an ideal place for those looking to build a rewarding career in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Coordinator (Contract) in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Crystal Ball Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Crystal Ball Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Installation Coordinator (Contract) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Crystal Ball Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Crystal Ball Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Crystal Ball Ltd!
How to prepare for a job interview at Crystal Ball Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
