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- Tasks: Coordinate installations, schedule engineers, and deliver top-notch customer service.
- Company: Join Crystal Ball, a multi-award-winning vehicle tracking service provider.
- Benefits: Enjoy a competitive salary, performance bonuses, and generous holiday allowance.
- Why this job: Kickstart your career in a vibrant team with direct access to leadership.
- Qualifications: Strong communication skills and a passion for customer service are key.
- Other info: Full training provided; no prior experience necessary!
The predicted salary is between 25000 - 28000 £ per year.
Do you enjoy keeping things organised, coordinating people, and delivering great customer service? Crystal Ball is a Multi Award Winning vehicle tracking and lone worker service provider based in Old Trafford. We serve a growing customer base across all business sectors, from SMEs to enterprise businesses and local government, throughout the UK.
Benefits and Compensation
- Competitive salary of £25,000-£28,000 per year
- Up to £250 monthly bonus based on performance
- 20 days holiday + 8 UK bank holidays, plus 1 extra day per year of service (up to 25 days)
- Company pension and private medical insurance
- Casual dress code and on-site parking
- Join a vibrant, close-knit, and established team with direct access to our Operations Director
Qualifications
- Excellent communicator with a professional telephone manner
- Enthusiastic, polite, and self-motivated
- Highly organised with attention to detail
- IT literate and a team player
- Experience in scheduling/planning is helpful but not essential — full training provided
- A strong desire to deliver first‑class customer service
Responsibilities
- Efficiently schedule and dispatch engineers to customer sites
- Monitor engineer activity and progress
- Manage incoming phone calls, emails and support tickets within agreed SLA's
- Process orders and close job tickets to ensure work is completed satisfactorily
- Record all customer communications within the CRM
- Contribute to improving our customer service standards by providing a professional and efficient service
If you are ready to start your career at Crystal Ball, then click APPLY now!
Installation Coordinator employer: Crystal Ball Ltd
Contact Detail:
Crystal Ball Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Coordinator
✨Tip Number 1
Get to know the company! Research Crystal Ball and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent communication, try role-playing common interview questions with a friend. This will help you sound confident and professional when you speak.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed schedules or coordinated projects in the past. This will demonstrate that you’re ready to take on the Installation Coordinator role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the position.
We think you need these skills to ace Installation Coordinator
Some tips for your application 🫡
Show Off Your Organisational Skills: As an Installation Coordinator, being organised is key! Make sure your application highlights any experience you have in scheduling or coordinating tasks. We want to see how you keep things running smoothly!
Communicate Like a Pro: Since you'll be dealing with customers and engineers, your communication skills need to shine. Use clear and professional language in your application, and don’t forget to mention any customer service experience you have. We love a friendly tone!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention specific responsibilities from the role that excite you and how your skills align with them. We appreciate when candidates take the time to connect the dots!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re keen on joining our team at Crystal Ball!
How to prepare for a job interview at Crystal Ball Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Crystal Ball. Understand their services, values, and recent achievements. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their goals.
✨Show Off Your Organisational Skills
As an Installation Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed schedules or coordinated teams. Highlight your attention to detail and how it led to successful outcomes.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on maintaining a professional tone while being friendly and approachable.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in the Installation Coordinator role. This shows your genuine interest and helps you assess if it's the right fit for you.
