At a Glance
- Tasks: Diagnose and solve tech issues while supporting a global team.
- Company: Join a dynamic tech company with a flat structure and smart teammates.
- Benefits: Competitive salary, generous home-office stipends, and fun annual gatherings.
- Other info: Work in a fun environment with opportunities for professional growth.
- Why this job: Be part of a hyper-growth company and revolutionise the web.
- Qualifications: Experience in IT support, excellent communication, and tech-savvy skills.
The predicted salary is between 100000 - 120000 € per year.
As a Senior IT Support Engineer, you'll need to have excellent customer service, troubleshooting, and communication skills, as well as the ability to talk tech with employees at all levels. The ideal candidate is passionate about learning new technologies and has the ability to work independently and self‑motivate in a professional but fun environment. Remaining cool under pressure is essential.
About the team: Our lean and dedicated technical team of 3 currently includes a VP of IT, a Staff IT engineer, and a Senior IT engineer. You will be the second Senior IT engineer, playing a key role in supporting our staff across the globe. This role is based out of the London office which regularly supports 20 employees.
Responsibilities include:
- Diagnose and solve complex software, hardware and networking issues including MacOS, Windows and Linux.
- A/V Support using Brave Talk, in house and remote.
- User account management such as onboarding/offboarding staff members, modifying access permissions, periodic audits of access controls, and user credential management.
- Hardware and Software inventory control and purchasing and remote shipping.
- Creating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge based articles.
- Doing security reviews of our vendors and responding to customer security inquiries that relate to IT.
- Maintaining company asset management with Snipe-IT.
- Building workflows and automations to help streamline internal processes.
Requirements:
- Experience implementing corporate security controls such as those required for SOC 2.
- Experience with Google Workspace Admin.
- Excellent customer service and communication skills, and the ability to talk tech with our staff at all levels (and ensure they understand what you're saying!).
- Good working knowledge of Slack, GitHub, 1Password and many other SAAS tools.
- Understanding how to manage AI tooling such as Claude, Gemini and OpenAI.
- Strong working knowledge of macOS, Windows and Linux in an enterprise environment.
- Experience doing internal security audits.
- Demonstrate excellent organisational skills in both physical workspaces (e.g., cable management, equipment storage) and managing digital workflows, including task tracking and documentation.
Compensation: £100,000 - 120,000 GBP
Benefits:
- Highly competitive salaries & benefits, and generous home‑office stipends.
- Annual company wide get together, in fun locations.
- Welcoming, humble, ridiculously smart teammates, and a truly flat org structure.
- Opportunity to get in early at a hyper‑growth company, and revolutionize the web.
Senior IT Support Engineer - UK - Hybrid employer: Crypto Pro Network
As a Senior IT Support Engineer at our London office, you'll join a dynamic and supportive team that values innovation and collaboration. We offer highly competitive salaries, generous home-office stipends, and a welcoming work culture that encourages personal growth and learning new technologies. With opportunities to make a significant impact in a hyper-growth environment, you'll thrive in a role that balances professionalism with a fun atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer - UK - Hybrid
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your tech skills and customer service scenarios. Think of examples where you've solved tricky problems or helped users understand complex tech – this will show you're the right fit!
✨Tip Number 3
Show your passion for learning! Mention any new technologies you've explored or courses you've taken. This will highlight your self-motivation and eagerness to grow in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior IT Support Engineer - UK - Hybrid
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology shine through! We love candidates who are eager to learn and adapt, so share any relevant experiences or projects that highlight your passion.
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior IT Support Engineer role. Highlight your experience with MacOS, Windows, and Linux, and don’t forget to mention your customer service skills – we want to see how you can talk tech to everyone!
Be Clear and Concise:We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Crypto Pro Network
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Windows, and Linux. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you not only understand the systems but can also handle complex issues with confidence.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you had to explain technical concepts to non-tech staff. Being able to communicate effectively is key, so practice explaining tech jargon in simple terms.
✨Demonstrate Your Organisational Skills
Since this role involves managing both physical and digital workflows, come prepared with examples of how you've organised workspaces or managed documentation in the past. Highlight any tools you've used for task tracking and how they improved efficiency.
✨Be Ready for Security Discussions
Familiarise yourself with corporate security controls, especially those related to SOC 2 compliance. Be prepared to discuss any experience you have with internal security audits and how you’ve handled security inquiries in previous positions.
