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- Tasks: Drive engagement and retention through cross-channel communications for our e-commerce platform.
- Company: Join Crypto.com, a leading player in the crypto space, revolutionising digital finance.
- Benefits: Enjoy flexible working options and a dynamic, innovative work environment.
- Why this job: Be part of a fast-paced team making an impact in the evolving world of e-commerce.
- Qualifications: 3+ years in growth, marketing, or CRM; familiarity with CRM tools is essential.
- Other info: This is a 9-month contract role with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Crypto.com is seeking a Senior or CRM Specialist for a 9-month contract to support the execution of cross-channel communications for our emerging e-commerce platform.
Key responsibilities include:
- Driving platform retention, engagement, and usage metrics through channels such as push notifications, email, and in-browser messages.
- Collaborating with cross-functional teams (Product, Marketing, Creative, Tech) to develop effective GTM strategies.
- Assisting the CRM Manager in planning and executing CRM campaigns and programs.
- Managing segmentation, automation, optimization, evaluation, and reporting of the user lifecycle.
- Driving metrics such as platform retention, loyalty, engagement, and usage (e.g., DAU/MAU, purchases).
- Analysing and improving CRM initiatives through A/B testing.
Requirements:
- Minimum 3 years of experience in growth, marketing, CRM, or related roles.
- Familiarity with CRM software (e.g., Braze, Hubspot, Salesforce) is essential.
- Strong knowledge of digital assets, trading, and derivatives.
- Interest in and familiarity with financial news is preferred.
- Proficient in executing campaigns and managing automation with rigorous A/B testing.
- Excellent command of English; Mandarin proficiency is a plus.
- Strong project management and communication skills.
- Demonstrates ownership, responsibility, and commitment.
Senior /CRM Specialist (9 month contract) | London, UK employer: Crypto.com
Contact Detail:
Crypto.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior /CRM Specialist (9 month contract) | London, UK
✨Tip Number 1
Familiarise yourself with the latest trends in CRM and e-commerce, especially within the crypto space. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the CRM and e-commerce sectors, particularly those who have experience in the crypto industry. Attend relevant events or webinars to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific CRM tools and strategies you've used in past roles. Be ready to share examples of how you've driven engagement and retention metrics, as this will demonstrate your hands-on experience and suitability for the position.
✨Tip Number 4
Showcase your project management skills by discussing how you've successfully managed multiple campaigns or projects simultaneously. Highlight any tools or methodologies you use to stay organised and ensure timely delivery.
We think you need these skills to ace Senior /CRM Specialist (9 month contract) | London, UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior / CRM Specialist position. Understand the key responsibilities and requirements, especially the importance of cross-channel communications and metrics like platform retention and engagement.
Tailor Your CV: Customise your CV to highlight relevant experience in growth, marketing, and CRM. Emphasise your familiarity with CRM software and any specific achievements related to driving user engagement and retention metrics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's products and your ability to propose actionable strategies. Mention your project management skills and how you can collaborate effectively with cross-functional teams.
Highlight Relevant Skills: In your application, be sure to highlight your strong research and communication skills, as well as your experience with A/B testing and campaign execution. If you have knowledge of digital assets or financial news, mention that too!
How to prepare for a job interview at Crypto.com
✨Know Your CRM Tools
Make sure you have a solid understanding of the CRM software mentioned in the job description, like Braze, Hubspot, or Salesforce. Be prepared to discuss your experience with these tools and how you've used them to drive engagement and retention in previous roles.
✨Showcase Your Analytical Skills
Since the role involves A/B testing and analysing metrics, be ready to share specific examples of how you've used data to improve CRM initiatives. Highlight any successful campaigns you've executed and the results they achieved.
✨Demonstrate Cross-Functional Collaboration
The position requires working closely with various teams. Prepare to discuss instances where you've collaborated with marketing, product, or creative teams to develop effective strategies. Emphasise your ability to communicate and coordinate across different departments.
✨Stay Updated on Industry Trends
Given the focus on e-commerce and financial news, it’s crucial to show your interest in the industry. Research recent trends in e-commerce and cryptocurrency, and be ready to discuss how these could impact CRM strategies at Crypto.com.
