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- Tasks: Join a dynamic team to enhance customer relationships and drive engagement.
- Company: Crypto.com is a leading platform in the cryptocurrency space, known for innovation.
- Benefits: Enjoy flexible working arrangements and opportunities for professional growth.
- Why this job: Be part of a fast-paced environment that values creativity and collaboration.
- Qualifications: 3+ years in marketing or CRM; familiarity with tools like Braze or Salesforce required.
- Other info: This is a 9-month contract role based in Waltham Cross.
The predicted salary is between 42000 - 60000 £ per year.
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Senior /CRM Specialist (9 month contract), Waltham Cross
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Client:
Crypto.com
Location:
Waltham Cross, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
e0cac395c0bc
Job Views:
4
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
The Senior / CRM Specialist will report directly to the CRM Manager and work closely with in-house marketing, product, and creative teams. The Specialist must demonstrate a deep understanding of the company\’s product, identify consumer touchpoints, and propose actionable items to meet customers\’ needs. The ideal candidate should possess strong research and communication skills, be highly organized and detail-oriented, and be capable of managing multiple projects simultaneously.
Responsibilities
- Collaborate with cross-functional teams (Product, Marketing, Creative, Tech) for effective GTM strategies
- Assist CRM Manager in planning and executing CRM & campaign programs
- Manage end-to-end segmentation, automation, optimisation, evaluation, and reporting of the user lifecycle
- Drive platform retention, loyalty, engagement, and usage metrics (e.g. DAU/MAU, purchases)
- Analyze and enhance CRM initiatives through A/B testing
Requirements
- Minimum 3 years of experience in growth, marketing, CRM or BA roles
- Familiarity with CRM software (e.g., Braze, Hubspot, Salesforce) is a must
- Robust knowledge of digital assets, trading, and derivatives
- Interest in and familiarity with financial news preferred
- Proficient in delivering campaigns and managing automation with rigorous A/B testing
- Excellent command of English; Mandarin proficiency is a bonus
- Excellent project management and communication skills
- Demonstrates a strong sense of ownership, responsibility, and commitment
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Senior /CRM Specialist (9 month contract) employer: Crypto.com
Contact Detail:
Crypto.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior /CRM Specialist (9 month contract)
✨Tip Number 1
Familiarise yourself with the latest trends in CRM and digital marketing, especially within the financial sector. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the CRM and marketing fields, particularly those who have experience in the financial industry. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific CRM tools like Braze, Hubspot, or Salesforce. Having practical examples of how you've used these platforms effectively in past roles will set you apart from other candidates.
✨Tip Number 4
Showcase your project management skills by preparing examples of how you've successfully managed multiple projects simultaneously. Highlighting your organisational abilities will resonate well with the hiring team.
We think you need these skills to ace Senior /CRM Specialist (9 month contract)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior / CRM Specialist position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in growth, marketing, or CRM roles. Mention specific projects where you've successfully managed campaigns or improved user engagement metrics.
Showcase Technical Skills: Since familiarity with CRM software is essential, be sure to mention any relevant tools you've used, such as Braze, Hubspot, or Salesforce. Provide examples of how you've utilised these tools to drive results.
Craft a Compelling Cover Letter: Use your cover letter to tell a story about your passion for CRM and digital marketing. Discuss your interest in financial news and how it relates to the role, demonstrating your enthusiasm for the industry.
How to prepare for a job interview at Crypto.com
✨Know Your CRM Tools
Make sure you are well-versed in the CRM software mentioned in the job description, such as Braze, Hubspot, and Salesforce. Be prepared to discuss your experience with these tools and how you've used them to drive customer engagement and retention.
✨Showcase Your Analytical Skills
Since the role involves A/B testing and analysing CRM initiatives, be ready to share specific examples of how you've used data to inform your strategies. Highlight any metrics you've improved through your efforts.
✨Demonstrate Cross-Functional Collaboration
The position requires working closely with various teams. Prepare to discuss instances where you've successfully collaborated with marketing, product, or creative teams to achieve a common goal. This will show your ability to work in a team-oriented environment.
✨Express Your Passion for the Industry
Given the focus on financial news and digital assets, it’s important to convey your interest in the industry. Share any relevant experiences or insights that demonstrate your enthusiasm and understanding of the market.