At a Glance
- Tasks: Support our global cryptocurrency trading platform and ensure system stability 24/7.
- Company: Join a leading firm in the fast-paced crypto industry.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous improvement and automation.
- Why this job: Be part of an innovative team that shapes the future of finance.
- Qualifications: 2+ years in production support, strong technical skills in UNIX, SQL, and scripting.
The predicted salary is between 50000 - 70000 £ per year.
The Exchange Support team is responsible for maintaining a global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various positions in the Exchange Production Support team.
Responsibilities
- User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
- Incident Management: Identification and resolution of production incidents. The role requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incidents in a timely manner.
- Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercises. Ensure Process Management continues to meet ITIL best practice standards, SLA and Client expectations.
- Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all applications. Maintain knowledge repository and standard operating procedure documentation.
- Continuous Improvement: Identify areas of improvement, implement process optimization, automation of manual tasks and improve the service level the team provides to the end users.
Required Skills
- 2+ years of production support experience preferably within the Banking or Financial Service industry.
- Technical Skills: Experience with UNIX commands in debugging, SQLs and Bash/Python scripting. Previous experience supporting FIX protocol and APIs is a must.
- Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
- Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
- Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
- Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in a clear and concise manner.
- Required experience in supporting Trading Systems (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
- Must be able to work under high pressure, handle multiple priorities, be result driven with attention to detail and deliver to demanding deadlines.
- Self-starter and able to quickly pick up new concepts, business areas and technologies.
- Open to shift work and weekend support.
Crypto Exchange Production Support Engineer in Manchester employer: Crypto.com
As a leading player in the cryptocurrency trading sector, our company offers an exceptional work environment for a Crypto Exchange Production Support Engineer. With a strong focus on employee growth and continuous improvement, we provide comprehensive training opportunities and a collaborative culture that values innovation and technical expertise. Located in a dynamic financial hub, our team enjoys the benefits of a flexible work schedule, competitive compensation, and the chance to be at the forefront of the rapidly evolving crypto landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Crypto Exchange Production Support Engineer in Manchester
✨Tip Number 1
Network, network, network! Reach out to folks in the crypto and financial services space. Attend meetups, webinars, or even online forums. The more people you know, the better your chances of landing that dream job!
✨Tip Number 2
Show off your skills! If you've got experience with UNIX commands, SQL, or scripting, make sure to highlight that in conversations. Consider doing a mini-project or sharing insights on platforms like GitHub to demonstrate your technical prowess.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on incident management scenarios and be ready to discuss how you’ve handled production issues in the past. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Crypto Exchange Production Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Crypto Exchange Production Support Engineer. Highlight your experience with production support, especially in the Banking or Financial Service industry, and showcase your technical skills like UNIX commands and SQL.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about cryptocurrency trading and how your skills align with our needs. Be sure to mention your experience with incident management and process optimisation.
Showcase Your Technical Skills:In your application, don't forget to highlight your technical expertise. Mention any experience you have with monitoring tools like Grafana or Prometheus, and your familiarity with APIs and scripting languages like Bash or Python.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right team!
How to prepare for a job interview at Crypto.com
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially UNIX commands, SQL, and scripting in Bash or Python. Be ready to discuss how you've used these skills in past roles, particularly in production support within the financial services sector.
✨Showcase Your Incident Management Skills
Prepare examples of how you've handled production incidents in the past. Highlight your end-to-end ownership of issues and how you collaborated with different teams to resolve them quickly. This will demonstrate your ability to thrive under pressure.
✨Understand the Business Context
Familiarise yourself with the cryptocurrency trading landscape and the specific challenges it presents. Being able to speak knowledgeably about the industry will show that you're not just technically proficient but also understand the business side of things.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex technical concepts. Remember, you'll need to communicate effectively with various stakeholders, so being concise and clear is key to making a good impression.
