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- Tasks: Ensure stability of blockchain applications and automate support tasks with AI.
- Company: Join Crypto.com, a leading global cryptocurrency platform.
- Benefits: Competitive salary, medical insurance, flexible work hours, and career growth opportunities.
- Other info: Dynamic work culture with a focus on collaboration and personal development.
- Why this job: Be part of an innovative team shaping the future of cryptocurrency security.
- Qualifications: Experience in application support, AI automation, and blockchain technologies.
The predicted salary is between 60000 - 80000 £ per year.
At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors. The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy. Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever-evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base.
About the team/project: The blockchain security team is utilizing core Blockchain technologies, smart contracts and other building blocks that allow us to create unique digital asset interfaces for our users. They specialise in secure development, confidential computing technology and advanced cryptographic techniques. It is a unique opportunity to work on the future of this exciting industry.
Key Responsibilities:
- Production Excellence & Stability
- Guardian of Uptime: Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure.
- Environment Management: Oversee pre-production and staging environments to ensure seamless delivery.
- Incident & Problem Management: Lead the triage of application alerts, conduct deep-dive root cause analysis (RCA), and manage post-resolution follow-ups to ensure issues never resurface.
- Disaster Recovery: Coordinate DR testing, audits, and continuous improvement of monitoring tools and processes.
- Support Transformation: Apply hands-on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting.
- Proactively keeping abreast with updates on supported blockchains and DApps and demonstrating a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact of supportability on our product.
Requirements:
- "Support Nature" mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stability.
- Past job experiences in supporting applications.
- Hands-on experience in using AI/LLMs to automate workflows, or infrastructure monitoring.
- Blockchain/Web3 technical depth with hands-on experience writing/deploying DApps in Solana or EVM.
- Practical experience with staking across blockchains.
- Strong communication to bridge between end-users and the engineering team such as ability to distill complex application/blockchain/DApps issues into clear, empathetic updates for users, while simultaneously delivering root-cause data to engineers to expedite fixes.
- Degree in Computer Science or Engineering or Information Technology or similar discipline.
- Knowledge in programming languages such as Rust or Python or Node.js or Golang.
Life @ Crypto.com
- Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
- Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
- Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
- Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
- One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Benefits
- Competitive salary
- Medical insurance package with extended coverage to dependents
- Attractive annual leave entitlement including: birthday, work anniversary
- Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com: Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Walletâ„¢. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted.
We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
Blockchain Security AI Application Support Engineer in Manchester employer: Crypto.com
Contact Detail:
Crypto.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Blockchain Security AI Application Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the blockchain and security space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially if you've worked with DApps or AI automation. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common blockchain and security questions. Practice explaining complex concepts in simple terms – it shows you can bridge the gap between tech and users.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Blockchain Security AI Application Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Blockchain Security AI Application Support Engineer role. Highlight your relevant experience in blockchain technologies, AI, and application support to show us you’re the perfect fit!
Show Off Your Skills: Don’t hold back on showcasing your technical skills! Whether it’s your hands-on experience with DApps or your programming prowess in Rust or Python, we want to see how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure to distill complex ideas into easy-to-understand language that reflects your ability to bridge gaps between users and engineers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team!
How to prepare for a job interview at Crypto.com
✨Know Your Blockchain Basics
Before heading into the interview, make sure you brush up on your blockchain knowledge. Understand the core concepts of Web3, smart contracts, and DApps. Being able to discuss these topics confidently will show that you're not just familiar with the technology but also passionate about it.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples from your past experiences where you've tackled complex issues. Highlight your approach to root cause analysis and how you ensured system stability. This will demonstrate your 'Support Nature' mentality and your ability to think critically under pressure.
✨Communicate Clearly and Empathetically
Since the role requires bridging communication between users and engineers, practice explaining technical concepts in simple terms. Be ready to share how you've effectively communicated complex issues in the past, ensuring that both technical and non-technical stakeholders understood the situation.
✨Demonstrate Your AI and Automation Experience
Given the emphasis on AI and automation in the job description, come prepared with examples of how you've used AI tools or LLMs to streamline processes. Discuss any projects where you've built tools to automate repetitive tasks, as this will highlight your innovative mindset and hands-on experience.