At a Glance
- Tasks: Provide top-notch technical support for our cryptocurrency trading systems and ensure smooth operations.
- Company: Join a leading firm in the fast-paced world of cryptocurrency trading.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to learn and grow in cutting-edge technology.
- Why this job: Be part of a dynamic team that drives innovation in the exciting crypto space.
- Qualifications: 2+ years in production support, strong technical skills, and a passion for problem-solving.
The predicted salary is between 40000 - 50000 € per year.
The Exchange Support team is responsible for maintaining a global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various positions in the Exchange Production Support team.
Responsibilities
- User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
- Incident Management: Identification and resolution of production incidents. The role requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incidents in a timely manner.
- Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercises. Ensure Process Management continues to meet ITIL best practice standards, SLA and Client expectations.
- Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all applications. Maintain knowledge repository and standard operating procedure documentation.
- Continuous Improvement: Identify areas of improvement, implement process optimization, automation of manual tasks and improve the service level the team provides to the end users.
Required Skills
- 2+ years of production support experience preferably within the Banking or Financial Service industry.
- Technical Skills: Experience with UNIX commands in debugging, SQLs and Bash/Python scripting. Previous experience supporting FIX protocol and APIs is a must. Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities. Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
- Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
- Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in a clear and concise manner.
- Required experience in supporting Trading Systems (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
- Must be able to work under high pressure, handle multiple priorities, result driven with attention to detail and deliver to demanding deadlines.
- Self-starter and able to quickly pick up new concepts, business areas and technologies.
- Open to shift work and weekend support.
We may use artificial intelligence tools to analyse the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
Application Support Engineer, UK, OEX in Manchester employer: Crypto.com
As an Application Support Engineer at OEX, you will join a dynamic and innovative team dedicated to maintaining the cutting-edge infrastructure of our cryptocurrency trading business. We pride ourselves on fostering a collaborative work culture that encourages continuous learning and professional growth, offering opportunities to enhance your technical skills in a fast-paced environment. With a commitment to employee well-being and a focus on work-life balance, OEX stands out as an exceptional employer in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer, UK, OEX in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in application support. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your technical expertise, especially with UNIX commands, SQL, and any scripting you've done. Let them know you're ready to tackle those production incidents head-on!
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly through our website, express your interest, and share how your experience aligns with their needs. It shows initiative and can set you apart from the crowd.
✨Tip Number 4
Prepare for the pressure! Since this role involves high-stakes situations, practice discussing how you've handled multiple priorities and tight deadlines in the past. Show them you're not just a tech whiz, but also a cool-headed problem solver under pressure.
We think you need these skills to ace Application Support Engineer, UK, OEX in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with UNIX commands, SQLs, and any relevant scripting skills. We want to see how your background aligns with our needs!
Showcase Your Technical Skills:Don’t hold back on showcasing your technical skills! Mention your experience with FIX protocol, APIs, and any monitoring tools like Grafana or Dynatrace. This is your chance to shine and show us what you can bring to the team.
Be Clear and Concise:When writing your application, keep it clear and concise. Use straightforward language to communicate your experiences and skills. Remember, we appreciate good communication skills, so let that reflect in your writing!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Crypto.com
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially UNIX commands, SQL, and Bash/Python scripting. Be ready to discuss how you've used these in past roles, particularly in production support. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Understand the Business Context
Familiarise yourself with the cryptocurrency trading landscape and the specific systems mentioned in the job description, like OMS/EMS. Being able to speak knowledgeably about how your role impacts the business will impress the interviewers and demonstrate your commitment to the position.
✨Showcase Your Incident Management Skills
Prepare examples of how you've handled production incidents in the past. Discuss your approach to incident identification, resolution, and collaboration with other teams. Highlight any experience you have with ITIL best practices, as this is crucial for the role.
✨Communicate Clearly and Confidently
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Use concise language and avoid jargon unless necessary. Good communication can set you apart, so be prepared to explain complex technical concepts in simple terms.
