At a Glance
- Tasks: Ensure stability of blockchain applications and automate support tasks with AI.
- Company: Join Crypto.com, a leading global cryptocurrency platform.
- Benefits: Competitive salary, medical insurance, flexible work hours, and career growth opportunities.
- Other info: Dynamic work culture with a focus on collaboration and personal development.
- Why this job: Be part of an innovative team shaping the future of blockchain security.
- Qualifications: Experience in application support and knowledge of programming languages like Python or Rust.
The predicted salary is between 60000 - 80000 € per year.
At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors. The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy. Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever-evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base.
About the team/project: The blockchain security team is utilizing core Blockchain technologies, smart contracts and other building blocks that allow us to create unique digital asset interfaces for our users. They specialise in secure development, confidential computing technology and advanced cryptographic techniques. It is a unique opportunity to work on the future of this exciting industry.
Key Responsibilities:
- Production Excellence & Stability
- Guardian of Uptime: Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure.
- Environment Management: Oversee pre-production and staging environments to ensure seamless delivery.
- Incident & Problem Management: Lead the triage of application alerts, conduct deep-dive root cause analysis (RCA), and manage post-resolution follow-ups to ensure issues never resurface.
- Disaster Recovery: Coordinate DR testing, audits, and continuous improvement of monitoring tools and processes.
- AI & Automation Innovation
- Support Transformation: Apply hands-on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting.
- Technical (Web 3 and Blockchain) Research
- Proactively keeping abreast with updates on supported blockchains and DApps and demonstrating a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact of supportability on our product.
Requirements:
- "Support Nature" mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stability.
- Past job experiences in supporting applications.
- Hands-on experience in using AI/LLMs to automate workflows, or infrastructure monitoring.
- Strong communication to bridge between end-users and the engineering team such as ability to distill complex application/blockchain/DApps issues into clear, empathetic updates for users, while simultaneously delivering root-cause data to engineers to expedite fixes.
- Degree in Computer Science or Engineering or Information Technology or similar discipline.
- Knowledge in programming languages such as Rust or Python or Node.js or Golang.
Nice to Have:
- Blockchain/Web3 technical depth with hands-on experience writing/deploying DApps in Solana or EVM.
- Practical experience with staking across blockchains.
Life @ Crypto.com
- Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
- Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
- Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
- Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
- One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Benefits
- Competitive salary
- Medical insurance package with extended coverage to dependents
- Attractive annual leave entitlement including: birthday, work anniversary
- Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining. Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com: Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted.
We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
Application Support Engineer — Blockchain Security & AI Automation in Manchester employer: Crypto.com
At Crypto.com, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work culture that fosters innovation and personal growth. Our employees benefit from competitive salaries, comprehensive medical insurance, and flexible working arrangements, all while collaborating with some of the brightest minds in the blockchain and AI sectors. With a strong emphasis on internal mobility and skill development, we empower our team members to explore diverse career paths and contribute meaningfully to the future of cryptocurrency.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer — Blockchain Security & AI Automation in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the blockchain and AI space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially if you've worked with DApps or AI automation. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to blockchain and application support. Practice explaining complex concepts in simple terms – it’s all about clear communication!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Application Support Engineer — Blockchain Security & AI Automation in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Application Support Engineer role. Highlight your experience with blockchain technologies and any relevant AI automation skills. We want to see how you fit into our unique team!
Show Off Your Skills:Don’t hold back on showcasing your technical skills! If you've got hands-on experience with programming languages like Rust or Python, let us know. We love seeing candidates who can bridge the gap between users and engineers.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain your past experiences and how they relate to the role. We appreciate a good communicator who can distil complex issues into simple terms.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Crypto.com!
How to prepare for a job interview at Crypto.com
✨Know Your Tech Inside Out
Make sure you’re well-versed in the programming languages mentioned in the job description, like Rust, Python, or Node.js. Brush up on your knowledge of blockchain technologies and DApps, as being able to discuss these confidently will show your genuine interest and expertise.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples from your past experiences where you’ve successfully triaged application alerts or conducted root cause analyses. Highlighting your 'Support Nature' mentality and how you’ve tackled issues will resonate well with the interviewers.
✨Communicate Clearly and Empathetically
Practice explaining complex technical concepts in simple terms. You’ll need to bridge the gap between end-users and engineers, so demonstrating your ability to distil complicated issues into clear updates will be crucial during the interview.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest developments in blockchain security and AI automation. Being able to discuss current trends or recent innovations will not only impress your interviewers but also show that you’re proactive and engaged in the field.
