At a Glance
- Tasks: Provide top-notch technical support for our cryptocurrency trading systems and ensure smooth operations.
- Company: Join a leading firm in the fast-paced world of cryptocurrency trading.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to learn and grow in the tech industry.
- Why this job: Be part of a dynamic team that drives innovation in the exciting crypto space.
- Qualifications: 2+ years in production support, strong technical skills, and a passion for problem-solving.
The predicted salary is between 45000 - 50000 £ per year.
Exchange Support team is responsible for maintaining a global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various positions in the Exchange Production Support team.
Responsibilities
- User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
- Incident Management: Identification and resolution of production incidents. The role requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in a timely manner.
- Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continues to meet ITIL best practice standards, SLA and Client expectations.
- Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
- Continuous Improvement: Identify areas of improvement, implement process optimization, automation of manual tasks and improve the service level the team provides to the end users.
Required Skills
- 2+ years of production support experience preferably within the Banking or Financial Service industry.
- Technical Skills: Experience with UNIX commands in debugging, SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is a must. Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities. Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
- Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
- Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in a clear and concise manner.
- Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
- Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.
- Self-starter and able to quickly pick up new concepts, business areas and technologies.
- Open to shift work and weekend support.
Application Support Engineer, UK, OEX employer: Crypto.com
As an Application Support Engineer at OEX, you will join a dynamic and innovative team dedicated to maintaining the cutting-edge systems that power our global cryptocurrency trading business. We pride ourselves on fostering a collaborative work culture that encourages continuous learning and professional growth, offering opportunities to enhance your technical skills in a fast-paced environment. With a commitment to employee well-being and a focus on work-life balance, OEX provides a unique opportunity to be part of a forward-thinking company at the forefront of the financial technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer, UK, OEX
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Crypto.com. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Application Support Engineer, UK, OEX
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Crypto.com.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Crypto.com's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Crypto.com
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Crypto.com.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Crypto.com will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Crypto.com employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
