At a Glance
- Tasks: Ensure stability of blockchain applications and automate support tasks with AI.
- Company: Join Crypto.com, a leading global cryptocurrency platform.
- Benefits: Competitive salary, medical insurance, flexible work hours, and crypto perks.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of an innovative team shaping the future of cryptocurrency security.
- Qualifications: Experience in application support and knowledge of programming languages like Rust or Python.
The predicted salary is between 60000 - 80000 £ per year.
About the Team
At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors. The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy.
Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands‑on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever‑evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base.
About the Team/Project
The blockchain security team is utilizing core Blockchain technologies, smart contracts and other building blocks that allow us to create unique digital asset interfaces for our users. They specialise in secure development, confidential computing technology and advanced cryptographic techniques. It is a unique opportunity to work on the future of this exciting industry.
Key Responsibilities
- Production Excellence & Stability
- Guardian of Uptime: Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure
- Environment Management: Oversee pre-production and staging environments to ensure seamless delivery
- Incident & Problem Management: Lead the triage of application alerts, conduct deep‑dive root cause analysis (RCA), and manage post‑resolution follow‑ups to ensure issues never resurface
- Disaster Recovery: Coordinate DR testing, audits, and continuous improvement of monitoring tools and processes
- AI & Automation Innovation
- Support Transformation: Apply hands‑on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting
- Technical (Web 3 and Blockchain) Research
- Proactively keeping abreast with updates on supported blockchains and DApps and demonstrating a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact of supportability on our product
Requirements
- "Support Nature" mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stability
- Past job experiences in supporting applications
- Hands‑on experience in using AI/LLMs to automate workflows, or infrastructure monitoring
- Strong communication to bridge between end‑users and the engineering team such as ability to distill complex application/blockchain/DApps issues into clear, empathetic updates for users, while simultaneously delivering root‑cause data to engineers to expedite fixes
- Degree in Computer Science or Engineering or Information Technology or similar discipline
- Knowledge in programming languages such as Rust or Python or Node.js or Golang
Nice to Have
- Blockchain/Web3 technical depth with hands‑on experience writing/deploying DApps in Solana or EVM. Practical experience with staking across blockchains
Are you ready to kickstart your future with us?
Life @Crypto.com
- Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
- Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
- Growth from within. We help to develop new skill‑sets that would impact the shaping of your personal and professional growth.
- Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
- One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Benefits
- Competitive salary
- Medical insurance package with extended coverage to dependents
- Attractive annual leave entitlement including: birthday, work anniversary
- Work Flexibility Adoption. Flexi‑work hour and hybrid or remote set‑up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
- Work Perks: crypto.com visa card provided upon joining
Our crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com
Founded in 2016, Crypto.com serves more than 80 million customers and is the world’s fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted.
We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
Application Support Engineer — Blockchain Security & AI Automation employer: Crypto.com
At Crypto.com, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work culture that empowers our employees to think big and innovate. With a strong focus on personal and professional growth, we provide ample opportunities for skill development and internal mobility, all while ensuring competitive benefits such as flexible working arrangements and comprehensive medical coverage. Join us in shaping the future of cryptocurrency with a talented team dedicated to security and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer — Blockchain Security & AI Automation
✨Tip Number 1
Network like a pro! Reach out to folks in the blockchain and AI space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with AI or blockchain, create a project or demo to showcase your abilities. It’s way more impressive than just talking about it.
✨Tip Number 3
Prepare for the interview like it’s a big game! Research Crypto.com, understand their security protocols, and be ready to discuss how you can contribute to their mission of user safety.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Application Support Engineer — Blockchain Security & AI Automation
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Application Support Engineer role. Highlight your relevant experience in blockchain security, AI automation, and any hands-on projects you've worked on. We want to see how you fit into our team!
Show Off Your Skills:Don’t hold back on showcasing your technical skills! If you’ve got experience with programming languages like Rust, Python, or Node.js, let us know. Also, mention any blockchain or DApp projects you've been involved in – we love seeing practical experience.
Communicate Clearly:When writing your application, keep it clear and concise. We appreciate strong communication skills, so make sure you can explain complex concepts simply. This will show us that you can bridge the gap between users and engineers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Crypto.com
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of blockchain technologies, smart contracts, and the programming languages mentioned in the job description. Being able to discuss your hands-on experience with Rust, Python, or Node.js will show that you're not just familiar with the concepts but can also apply them practically.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled application support issues. Highlight your ability to conduct root cause analysis and how you've implemented solutions to prevent future problems. This will demonstrate your 'Support Nature' mentality and your commitment to system stability.
✨Communicate Clearly and Empathetically
Practice explaining complex technical issues in simple terms. You’ll need to bridge the gap between end-users and engineers, so being able to distill complicated information into clear updates is crucial. Think about how you can convey empathy while providing technical insights.
✨Stay Updated on Industry Trends
Keep yourself informed about the latest developments in blockchain and AI automation. Being able to discuss recent advancements or challenges in the industry during your interview will show your passion for the field and your proactive approach to learning.
