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For Companies At a Glance
- Tasks: Provide exceptional technical support and troubleshoot complex issues for enterprise customers.
- Company: Join Cryptio, a leading tech company in the crypto economy.
- Benefits: Remote or hybrid work, 25 days holiday, wellness programs, and professional development budget.
- Why this job: Make an impact in the fast-paced crypto world while collaborating with a dynamic team.
- Qualifications: 5+ years in technical support, strong scripting skills, and excellent communication.
- Other info: Opportunity to mentor others and contribute to innovative projects.
The predicted salary is between 36000 - 60000 £ per year.
About Cryptio
We’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations. We’re trusted by leaders like Circle, Societe Generale, Uniswap, Gemini, and the Government of El Salvador. We’ve raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.
Location
At Cryptio, we’re a remote-first team, with most working 100% remotely, while others enjoy a mix of office time in our hubs in New York, London or Paris. This role requires candidates to be based in the UK, and we support the setup that works best for your lifestyle and productivity, whether that’s fully remote, in the office, or a blend of both!
The Team
You’ll be joining Cryptio's Technical Support Team, a central team responsible for providing exceptional technical support to enterprise customers in the finance and accounting field. Led by Louis, this team works closely with the L1 Support squad, Customer Success, and our software engineers to resolve technical issues, unblock customers, and ensure smooth operations. In this cross-functional, client-facing role, communication is key. You’ll collaborate with different teams, troubleshoot complex technical issues, and automate solutions. A strong coding and scripting background is essential, and you’ll be handling a variety of tasks in a dynamic, fast-paced environment.
What you’ll do
- Deliver exceptional technical customer support
- Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
- Leverage your technical expertise to implement “one time fixes”
- Deploy the Cryptio stack locally, debug issues and qualify bugs before escalating them
- Contribute to our back office / tooling roadmap
- Advocate Cryptio best practices both internally and externally
- Provide feedback to the Engineering and Product teams, based on customer needs
- Mentor technical support engineers with less experience
- Collaborate with the Technical Support Lead to improve team processes and efficiency
We’re looking for someone who has
- 5+ years of experience in a relevant role
- Strong scripting and SQL experience
- Experience with Zendesk (or similar)
- Strong knowledge of modern development tools (Git, Docker, CLI)
- Familiarity with Grafana (or similar)
- Excellent communication and organisational skills
- A collaborative mindset and team spirit
- A quick learner with the ability to adapt rapidly
Bonus
- Interested in the crypto field (crypto knowledge is NOT mandatory)
- Prior experience working on finance-related products OR crypto-related products, confident with numbers
- Prior experience working in a start-up / fast-paced environment
Interview Process
- Talent Screen - 30 min
- Hiring Manager Interview - 30 min
- Take Home Test
- Practical Interview - 45 min
- Values & Behaviour Interview - 45 min
Perks
- Remote or Hybrid working
- 25 days paid holiday plus bank holidays
- One additional day of annual leave each year, up to 30 total days
- Your birth off
- Mental health resources, wellbeing programs, and professional coaching
- Family-friendly policies
- Fitness and wellness budget
- MacBook Pro
- $200 home office setup budget
- Training and development budget
If this sounds like you, we would love to hear from you. At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.
Technical Support Engineer employer: Cryptio
Contact Detail:
Cryptio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get your tech skills sharp! Brush up on your scripting and SQL knowledge, as these are crucial for the Technical Support Engineer role. We want to see you confidently tackle those technical issues during interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves collaborating with various teams and customers, being able to explain complex tech concepts in simple terms is key. We recommend doing mock interviews with friends or using online platforms.
✨Tip Number 3
Familiarise yourself with tools like Zendesk and Git. Knowing how to navigate these platforms will give you an edge in the interview process. We suggest checking out tutorials or courses to get comfortable with them before applying.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t forget to showcase your passion for crypto!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Support Engineer role. Highlight your relevant experience, especially in scripting and SQL, and show how your skills align with what we’re looking for at Cryptio.
Show Off Your Communication Skills: Since communication is key in this role, don’t forget to demonstrate your ability to convey complex technical issues clearly. Use examples from your past experiences where you successfully collaborated with teams or resolved customer queries.
Be Authentic: Let your personality shine through in your application! We value humility, curiosity, and a passion for crypto, so share your genuine interest in the field and any relevant experiences that showcase your enthusiasm.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Cryptio
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially scripting and SQL. Be ready to discuss how you've used these in past roles, as well as any experience with tools like Git and Docker. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Familiarise Yourself with Cryptio
Do your homework on Cryptio and its mission in the crypto economy. Understanding their products and the challenges they face will help you tailor your answers and demonstrate your genuine interest in the company. Plus, it’ll give you a solid foundation for asking insightful questions during the interview.
✨Prepare for Scenario-Based Questions
Expect to tackle scenario-based questions that assess your problem-solving skills. Think of examples from your previous roles where you successfully resolved technical issues or improved processes. This will highlight your ability to think on your feet and collaborate with different teams.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice articulating complex technical concepts in simple terms. Be prepared to discuss how you’ve communicated with non-technical stakeholders in the past. This will demonstrate your ability to bridge the gap between tech and customer needs.
