Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Become a crypto expert, guiding clients through complex issues and improving customer experience.
- Company: Join Cryptio, a leader in crypto financial integrity with top-tier clients.
- Benefits: Enjoy remote work, 25 days holiday, wellness programs, and a MacBook Pro.
- Why this job: Make a real impact in the crypto world while collaborating with innovative teams.
- Qualifications: Crypto knowledge, strong communication skills, and a passion for problem-solving.
- Other info: Experience a supportive environment with mentorship and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About Cryptio
We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations.
We are trusted by leaders like Circle, Societe Generale, Uniswap, Gemini, and the Government of El Salvador. We have raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.
The role
We are excited to be expanding our Customer Support Executive (CSE) team and are seeking two passionate individuals to join us! This is an excellent opportunity for crypto-native problem solvers to help some of the world’s largest institutions, stablecoin issuers, and DeFi projects get the most out of Cryptio’s enterprise-grade back-office platform.
What You’ll Do
This isn’t just answering tickets. It’s about becoming the go-to expert for our customers, guiding them through complex issues, and shaping how we scale Customer Operations.
- Deliver fast, empathetic, effective support via Plain
- Partner with Product, Engineering, and Sales to resolve issues and surface customer insights
- Report bugs, share feature requests, and champion the customer’s voice in product discussions
- Develop deep product expertise and help teammates with best practices and workarounds
- Own projects that improve our processes, documentation, and help centre experience
- Drive measurable improvements to time to resolution and customer confidence
Tools
Plain, Incident.io, Linear, Notion, Slack to name a few!
We’re Looking For Someone Who
Is crypto native and can walk through an on-chain transaction (for example on Etherscan)
Thrives on complexity over volume and is comfortable owning a tough ticket for days if needed
Communicates clearly and over-communicates in remote settings, with a strong bias to action
Has excellent customer communication skills and enjoys digging into technical details
Is coachable, takes ownership, and shows initiative
Bonus experience with accounting, reconciliation, or finance workflows
Why you’ll love this role
Work with top stablecoin, DeFi, and banking clients, guiding them through crypto finance.
Go beyond support by improving processes, tools, and customer experience.
Collaborate with Product, Sales, and Engineering to shape the roadmap and customer experience.
Gain exposure to diverse crypto business models, including exchanges, custodians, wallets, foundations, miners, and gaming.
Experience an intense but supportive ramp-up with mentorship, structured feedback, and a collaborative team.
Enjoy 100% remote work with occasional travel to our Paris or London hubs.
Interview process
Here’s what to expect as we get to know each other:
- Talent Screen (15-30 min): An introductory video call to discuss your application, clarify the responsibilities of the role, and answer any questions you may have about Cryptio.
- Hiring Manager Interview (30 min): A deeper conversation to explore your experience in crypto and customer support.
- Take-Home Case: Complete an assignment based on a realistic support scenario.
- Case Presentation (60 min): Present your case to the hiring manager and the head of customer support.
Perks
Remote or Hybrid working
25 days paid holiday plus bank holidays
One additional day of annual leave each year, up to 30 total days
Your birthday off
Mental health resources, wellbeing programs, and professional coaching
Family-friendly policies
Fitness and wellness budget
MacBook Pro
$200 home office setup budget
Training and development budget
We have additional benefits depending on location.
If this sounds like you, we would love to hear from you.
At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.
Customer Support Executive in London employer: Cryptio
Contact Detail:
Cryptio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive in London
✨Tip Number 1
Get to know Cryptio inside out! Familiarise yourself with their products and services, especially how they help clients in the crypto space. This knowledge will not only impress during interviews but also help you answer questions more effectively.
✨Tip Number 2
Practice your communication skills! Since this role involves guiding customers through complex issues, being able to explain things clearly is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show your passion for crypto! Whether it’s sharing insights on recent trends or discussing your favourite projects, let your enthusiasm shine through. This will resonate well with the team at Cryptio and show that you’re a great fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Support Executive in London
Some tips for your application 🫡
Show Your Passion for Crypto: When you're writing your application, let your love for crypto shine through! Mention any relevant experiences or projects that showcase your knowledge and enthusiasm for the crypto economy.
Tailor Your Application: Make sure to customise your application for the Customer Support Executive role. Highlight your problem-solving skills and any experience you have in customer support, especially in complex situations.
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward. Avoid jargon unless it's relevant, and make sure your points are easy to understand. We want to see your personality too!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Cryptio
✨Know Your Crypto Stuff
Make sure you brush up on your crypto knowledge before the interview. Understand how on-chain transactions work and be familiar with platforms like Etherscan. This will help you demonstrate your expertise and show that you're genuinely interested in the field.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled complex customer issues in the past. Think about times when you had to dig deep into technical details or collaborate with other teams to resolve a problem. This will highlight your ability to thrive in challenging situations.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially in a remote setting. Over-communicating can be a strength, so don’t hesitate to ask clarifying questions or provide detailed explanations during the interview. This will showcase your strong communication skills, which are crucial for a Customer Support Executive.
✨Prepare for the Take-Home Case
Take the time to thoroughly understand the take-home case assignment. Approach it as if it were a real customer support scenario, and think critically about how you would handle it. Present your findings confidently during the case presentation, and be ready to discuss your thought process and any challenges you faced.
