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For Companies At a Glance
- Tasks: Become a crypto expert, guiding clients through complex issues and improving customer experience.
- Company: Join Cryptio, a leader in crypto financial integrity with top-tier clients.
- Benefits: Enjoy remote work, 25+ days holiday, wellness programs, and a MacBook Pro.
- Why this job: Make a real impact in the crypto world while collaborating with innovative teams.
- Qualifications: Crypto knowledge, strong communication skills, and a passion for problem-solving.
- Other info: Experience a supportive environment with mentorship and career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About Cryptio
We’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations. We’re trusted by leaders like Circle, Societe Generale, Uniswap, Gemini, and the Government of El Salvador. We’ve raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.
The role
We’re excited to be expanding our Customer Support Executive (CSE) team and are seeking two passionate individuals to join us! This is an excellent opportunity for crypto-native problem solvers to help some of the world’s largest institutions, stablecoin issuers, and DeFi projects get the most out of Cryptio’s enterprise-grade back-office platform.
What You’ll Do
This isn’t just answering tickets. It’s about becoming the go-to expert for our customers, guiding them through complex issues, and shaping how we scale Customer Operations.
- Deliver fast, empathetic, effective support via Plain
- Partner with Product, Engineering, and Sales to resolve issues and surface customer insights
- Report bugs, share feature requests, and champion the customer’s voice in product discussions
- Develop deep product expertise and help teammates with best practices and workarounds
- Own projects that improve our processes, documentation, and help center experience
- Drive measurable improvements to time to resolution and customer confidence
Tools
Plain, Incident.io, Linear, Notion, Slack to name a few!
We’re Looking For Someone Who
Is crypto native and can walk through an on-chain transaction (for example on Etherscan)
Thrives on complexity over volume and is comfortable owning a tough ticket for days if needed
Communicates clearly and over-communicates in remote settings, with a strong bias to action
Has excellent customer communication skills and enjoys digging into technical details
Is coachable, takes ownership, and shows initiative
Bonus experience with accounting, reconciliation, or finance workflows
Why you’ll love this role
Work with top stablecoin, DeFi, and banking clients, guiding them through crypto finance.
Go beyond support by improving processes, tools, and customer experience.
Collaborate with Product, Sales, and Engineering to shape the roadmap and customer experience.
Gain exposure to diverse crypto business models, including exchanges, custodians, wallets, foundations, miners, and gaming.
Experience an intense but supportive ramp-up with mentorship, structured feedback, and a collaborative team.
Enjoy 100% remote work with occasional travel to our Paris or London hubs.
Interview process
Here’s what to expect as we get to know each other:
- Talent Screen (15-30 min): An introductory video call to discuss your application, clarify the responsibilities of the role, and answer any questions you may have about Cryptio.
- Hiring Manager Interview (30 min): A deeper conversation to explore your experience in crypto and customer support.
- Take-Home Case: Complete an assignment based on a realistic support scenario.
- Case Presentation (60 min): Present your case to the hiring manager and the head of customer support.
Perks
Remote or Hybrid working
25 days paid holiday plus bank holidays
One additional day of annual leave each year, up to 30 total days
Your birthday off
Mental health resources, wellbeing programs, and professional coaching
Family-friendly policies
Fitness and wellness budget
MacBook Pro
$200 home office setup budget
Training and development budget
We have additional benefits depending on location.
If this sounds like you, we would love to hear from you! At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Blockchain Services
Customer Support Executive employer: Cryptio
Contact Detail:
Cryptio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Get to know Cryptio inside out! Familiarise yourself with our products and the crypto landscape. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear and effective support, try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Don’t just wait for the interview to shine! Engage with us on social media or forums related to crypto. Share your insights and ask questions; it’s a great way to get noticed!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Show Your Passion for Crypto: When you're writing your application, let your love for crypto shine through! Share any personal experiences or projects you've been involved in that relate to the crypto world. We want to see that you’re not just knowledgeable but genuinely excited about this space.
Tailor Your Application: Make sure to customise your application for the Customer Support Executive role. Highlight relevant skills and experiences that align with what we’re looking for, like your problem-solving abilities and customer communication skills. This shows us you’ve done your homework!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Cryptio
✨Know Your Crypto Stuff
Make sure you brush up on your crypto knowledge before the interview. Understand how on-chain transactions work and be ready to discuss them. This will show that you're not just familiar with the basics but can also navigate complex issues.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tough customer support challenges in the past. Think about specific situations where you had to dig deep into technical details or collaborate with other teams to resolve an issue. This will demonstrate your ability to thrive on complexity.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially in a remote setting. Over-communicating is key, so be prepared to explain your reasoning and thought process during the interview. This will highlight your strong communication skills, which are crucial for the role.
✨Be Ready for the Case Presentation
The take-home case is your chance to shine! Make sure you understand the scenario thoroughly and prepare a clear, structured presentation. Focus on how you would approach the problem, what solutions you’d propose, and how you’d communicate with the customer throughout the process.
