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For Companies At a Glance
- Tasks: Manage client accounts, drive revenue growth, and ensure customer satisfaction.
- Company: Join Cryptio, a leading crypto back-office platform backed by top investors.
- Benefits: Enjoy remote work options, 25 days holiday, and a $200 home office budget.
- Why this job: Be part of a fast-paced fintech team making a real impact in the crypto space.
- Qualifications: No specific qualifications required; enthusiasm and a willingness to learn are key.
- Other info: Work with industry leaders and gain clear career growth paths.
The predicted salary is between 28800 - 48000 £ per year.
Cryptio
Cryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We have raised $26m to date and are backed by tier-1 crypto and non crypto investors: Point Nine, 1kx, BlueYard, Tim Draper, Alven and Ledger Cathay. Some of our clients include top institutions like Circle, Uniswap or the Government of El Salvador.
We\’re tackling one of the biggest challenges in crypto right now – building the infrastructure to help institutional adoption. And we\’re playing to win.
The Role
We\’re looking for an Associate Account Manager to join our growing team and help us drive revenue growth and customer retention across our SMB client portfolio. You’ll work closely with the support, success, sales, product, and implementation teams to ensure our customers are happy, successful, and expanding their footprint with Cryptio.
This is a fantastic opportunity to build your career in account management at a fast-moving crypto fintech company, working alongside a brilliant team and directly learning from some of our strongest performers.
The Team
You’ll join the Account Management team , led by Peter, which focuses on nurturing relationships with existing clients; retaining revenue, growing accounts, and delivering customer delight.
Your closest collaborators:
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Support Team: Own first-line customer help requests and troubleshooting.
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ESC (Enterprise Success Consultants): Own implementation, technical delivery, and ongoing customer success from a product usage perspective.
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Account Managers: Orchestrate relationships, protect existing revenue. spot growth opportunities, and steer strategic conversations.
Responsibilities
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Manage a portfolio of Tier 2/3 SMB and legacy accounts post-sale
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Own the renewal process and protect existing revenue
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Identify and drive upsell, cross-sell, and expansion opportunities
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Build strong customer relationships through regular check-ins and strategic support
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Coordinate with internal teams (Product, ESCs, Marketing) to deliver value and resolve issues
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Track account health, maintain CRM accuracy, and contribute to process improvements
Why Join Us?
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Shape the future of how crypto companies manage their back office operations
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Work with some of the biggest and most innovative names in the industry
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Join a company that’s successfully moving upmarket , with enterprise clients and six-figure contracts
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Learn from an exceptional team and gain clear growth paths (we aim to promote from within)
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Make a meaningful impact in a role where revenue, retention, and relationships are core measures of success
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Be part of a collaborative, remote-first culture (with team hubs in London, Paris, and New York)
Interview process
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Talent Screen – 30 min
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1st Interview – 45 min
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Team Interview – 45 min
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Leadership Interview – 60 min
Benefits
Fully-Remote / Hybrid – The choice is yours!
25 Days Paid Holiday + Bank Holidays + Your Birthday Off
️ Earn an extra day of annual leave for every year you\’re at Cryptio
4% Pension Contributions towards your future!
Private Medical & Dental Insurance with Allianz!
Attractive Maternity and Paternity Policies for your growing family
Gym Classes or Spa Treatments with ClassPass! ️️
Apple MacBook Pro – The best tech at your fingertips!
$200 Workplace Budget to create your perfect home office!
Training and Development Budget – Invest in yourself and grow!
#J-18808-Ljbffr
Associate Account Manager employer: Cryptio
Contact Detail:
Cryptio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Account Manager
✨Tip Number 1
Familiarise yourself with the crypto landscape and the specific challenges faced by financial institutions. Understanding the nuances of digital assets will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the crypto and fintech sectors. Attend industry events or join online forums to connect with potential colleagues and learn more about the company culture at Cryptio.
✨Tip Number 3
Prepare to discuss your experience in account management, particularly in retaining and growing client relationships. Be ready to share specific examples of how you've successfully managed accounts in the past.
✨Tip Number 4
Research Cryptio's clients and their needs. Being able to articulate how you can add value to their existing accounts will demonstrate your proactive approach and understanding of the role.
We think you need these skills to ace Associate Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Associate Account Manager at Cryptio. Familiarise yourself with their focus on customer retention, upselling, and cross-selling to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in account management or customer success roles. Use specific examples that demonstrate your ability to build strong customer relationships and drive revenue growth.
Showcase Your Knowledge of Crypto: Since Cryptio operates in the crypto space, it’s beneficial to showcase your understanding of the digital asset landscape. Mention any relevant knowledge or experience you have in fintech or cryptocurrency to stand out.
Tailor Your Application: Customise your CV and cover letter for the position by incorporating keywords from the job description. This shows that you’ve done your homework and are genuinely interested in the role at Cryptio.
How to prepare for a job interview at Cryptio
✨Understand the Crypto Landscape
Familiarise yourself with the current trends and challenges in the crypto industry. Being knowledgeable about how Cryptio fits into the broader digital-asset landscape will show your genuine interest and help you engage in meaningful conversations during the interview.
✨Demonstrate Relationship Management Skills
As an Associate Account Manager, you'll need to build strong relationships with clients. Prepare examples from your past experiences where you've successfully nurtured client relationships, resolved issues, or identified growth opportunities.
✨Showcase Your Team Collaboration Experience
Highlight your ability to work collaboratively with various teams, such as support, sales, and product. Be ready to discuss specific instances where you coordinated with different departments to achieve a common goal or resolve a customer issue.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer situations. Think through potential challenges you might face in the role and how you would approach them, particularly in terms of upselling and customer retention.
