Director - Business Development, EMEA

Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions to meet the challenges of the biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. Our offerings span logistics, BioServices and biostorage, cryopreservation, and consulting, ensuring the highest standards of quality and reliability for sensitive materials.

Position Summary

The Director- Business Development is responsible for accelerating the growth of Cryoport Systems’ business across the EMEA region. In this strategic role, the Director- Business Development will collaborate closely with internal stakeholders and key external clients to understand complex requirements, design high‑value solutions, and ensure execution across the biopharma supply chain, driving strategic account expansion, enhancing customer experience, and helping strengthen long‑term partnerships.

Responsibilities include but are not limited to:

• Leverage the full Cryoport Systems portfolio to position the organisation as the supplier of choice in the life sciences supply chain.
• Develop a deep understanding of key clients’ needs, objectives, and operational environments.
• Build and expand relationships across client organizations, providing strategic guidance and tailored solutions.
• Drive new sales opportunities within the EMEA region and convert them into long‑term partnerships.
• Present compelling sales pitches, proposals, and updates to clients and senior stakeholders.
• Support negotiation and closing of commercial agreements with both new and existing clients.
• Ensure timely, high‑quality delivery of services, addressing client inquiries and challenges promptly.
• Partner closely with Business Development, Marketing, Quality, Operations, and other teams to ensure seamless service execution and an exceptional customer experience.
• Lead strategic activities including bid defences, quote discussions, and contract management.
• Align proposals and solutions with corporate strategy, clinical requirements, and service capabilities.
• Produce accurate forecasts, progress reports, and market intelligence for internal and external stakeholders.
• Ensure sales targets are achieved by maintaining sales networking and client development activities.
• Maintain data integrity and accurate documentation in Salesforce CRM.
• Contribute to wider commercial strategies through competitive monitoring, market assessments, and product value analysis.

Competencies and Personal Attributes

• Excellent communication and interpersonal skills with the ability to engage clients and internal stakeholders effectively.
• Ability to identify, assess, and articulate customer requirements and propose suitable solutions.
• Strong negotiation, influencing, and relationship‑management skills.
• Analytical approach with the ability to interpret data and translate insights into action.
• Highly organized, able to manage multiple projects and competing priorities.
• Proactive, self‑motivated, and passionate about delivering solutions that support patient‑focused outcomes.
• Deep understanding of industry trends, market dynamics, and client needs.

Qualifications and educational requirements

• Minimum of 7 years’ experience managing major accounts in biopharma, healthcare, or diagnostics.
• Strong understanding of the biopharma and advanced therapy market landscape.
• Demonstrated success working within a matrixed, cross‑functional environment.
• Proficiency with Microsoft Office Suite and CRM platforms (Salesforce preferred).
• Strong business acumen with a solid understanding of commercial principles.
• Additional certifications in Sales, Account Management, or Client Relationship Management are advantageous.