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- Tasks: Diagnose and repair cryogenic pumps while ensuring customer satisfaction.
- Company: Join a leading service provider in cryogenic technology.
- Benefits: Competitive salary, travel opportunities, and hands-on experience.
- Other info: Dynamic role with opportunities for global travel and professional growth.
- Why this job: Make a real impact by solving technical challenges and building customer relationships.
- Qualifications: High school or college qualifications with relevant experience in rotating equipment.
The predicted salary is between 35000 - 45000 £ per year.
Highly skilled, motivated and experienced Service Engineer specialising in cryogenic pump repairs. In this role, you will be responsible for diagnosing, repairing, and maintaining cryogenic pumps and related systems at customer sites, ensuring optimal performance and customer satisfaction as well as at our Workshop in Grangemouth. You will play a critical role in ensuring optimal performance, reliability, and operational efficiency to our customers. A strong technical background in cryogenic systems, excellent problem-solving abilities and a commitment to delivering high-quality results. Beyond resolving technical issues, your role will involve fostering professional, trust-based relationships to ensure customer satisfaction and loyalty.
Key Responsibilities
- Repair and Maintenance: Diagnose, troubleshoot, and repair cryogenic pumps and associated systems. Supervise the work of technicians and site teams, ensuring tasks are executed efficiently, safely, and to the highest standard. Allocate work assignments based on job requirements, team skillsets and workload priorities to optimize performance. Perform routine and preventative maintenance to ensure reliable operation. Replace or refurbish defective pump components. Ensuring inspection and test procedures are followed. Assisting the Operations Manager in planning and programming of all the work. This includes mobilisation arrangements. Workshop attendance for repair and maintenance will be load and schedule dependent. Maintaining tools and test equipment and ensuring they are properly calibrated.
- Technical Expertise: Analyse equipment performance and recommend upgrades or improvements. Utilise advanced diagnostic tools and techniques to identify system inefficiencies. Work with specialised tools and machinery to service cryogenic equipment safely and effectively. Ensuring job documents - daily reports, job completion reports and time sheets are completed to CPR Standard. To be signed and submitted in a timely manner. Co-ordinating Risk Assessments and Method Statements for work at CPR, customer vessels or customer workshops.
- Quality Assurance: Ensure all work complies with industry standards, safety protocols, and company quality guidelines. Ensuring that the Health & Safety of not only themselves, but also that of all employees, visitors and any other contractors are at the forefront of the daily work activities. Ensuring that all employees and/or any outside bodies under their control comply with the company’s Health, Safety and Environmental Procedures, and any relevant legislation and to ensure safe systems of work are always used. Ensuring employees and other vessel personnel comply with procedures, instructions and the wearing of appropriate safety equipment. Conduct rigorous testing to verify proper functionality of repaired systems. Maintain detailed documentation of repair activities, findings, and corrective actions.
- Customer Support and Collaboration: Build strong and maintain customer relationships by understanding their needs, providing tailored solutions and offering reliable support. Provide technical support and guidance to customers and end-users. Collaborate with cross-functional teams to identify and resolve customer issues. Support team with troubleshooting problems and queries. Identifying and participating in sales opportunities such as new maintenance activities/contracts and replenishment of spare parts.
- Innovation and Continuous Improvement: Stay up to date with advancements in cryogenic technology and industry trends. Recommend and implement process improvements to enhance service efficiency. Participate in the development of new repair protocols and tools. Investigating Accidents, including Near Misses and Spillages, reporting any issues and details to the Operations Manager and Vessel Superintendents.
Qualifications & Requirements
- College or High School Qualifications and relevant experience in the servicing and installation of rotating equipment.
- Experience in interfacing with both internal team members and external customers as part of a solution-based service process.
- Full valid driving licence and good driving record is required.
- Valid passport for overseas travel.
- Experience in troubleshooting and responding to customer concerns.
- Proficient level of computer skills including Google applications such as Gmail, sheets, docs etc.
- Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
- Resourceful, with the ability to work independently and manage time effectively.
- Strong time management skills.
- Ability to adapt to changing circumstances i.e. mobilise to site at short notice.
- Willingness to travel worldwide and work flexible hours.
- Ethical and trustworthy.
Workshop/Field Service Engineer in Grangemouth employer: Cryo Pump Repairs
Contact Detail:
Cryo Pump Repairs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop/Field Service Engineer in Grangemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Workshop/Field Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be ready to discuss your experience with cryogenic systems and problem-solving. Bring along examples of your work or even a portfolio if you can!
✨Tip Number 3
Don’t forget to follow up! After any interview or meeting, shoot a quick thank-you email to express your appreciation and reiterate your interest in the position. It’s a simple way to keep yourself top of mind.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for skilled engineers like you. Make sure to check it out regularly and apply directly to increase your chances of landing that dream job!
We think you need these skills to ace Workshop/Field Service Engineer in Grangemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with cryogenic systems and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Workshop/Field Service Engineer role and how you can contribute to our team. Keep it engaging and personal – we love a good story!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re looking for those who can think on their feet and come up with innovative solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Cryo Pump Repairs
✨Know Your Cryogenic Systems
Make sure you brush up on your knowledge of cryogenic pumps and related systems. Be prepared to discuss specific technical challenges you've faced and how you resolved them. This will show your expertise and problem-solving skills, which are crucial for the role.
✨Demonstrate Your Customer Focus
Since building strong customer relationships is key, think of examples where you've gone above and beyond for a client. Share stories that highlight your ability to understand customer needs and provide tailored solutions, as this will resonate well with the interviewers.
✨Showcase Your Team Leadership Skills
As you'll be supervising technicians and site teams, be ready to talk about your leadership style. Prepare examples of how you've allocated work assignments effectively and ensured tasks were completed safely and efficiently. This will demonstrate your capability to manage and motivate a team.
✨Prepare for Safety Protocol Questions
Safety is paramount in this role, so expect questions about health and safety procedures. Familiarise yourself with relevant legislation and be ready to discuss how you've implemented safety measures in past roles. This will show your commitment to maintaining a safe working environment.