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- Tasks: Manage commercial claims efficiently, ensuring high satisfaction for clients and brokers.
- Company: Join a progressive insurance network leading the way in the UK.
- Benefits: Competitive salary, excellent staff benefits, and opportunities for career progression.
- Other info: Office-based role in Chislehurst/Kent with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference in client service while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, problem-solving ability, and experience with various claim types.
The predicted salary is between 27000 - 32000 £ per year.
We are pleased to be working with one of the most progressive insurance networks operating in the UK today. They are currently seeking a Commercial Claims Handler to provide proactive management of claims in order to achieve high levels of satisfaction for the insured and broker through high quality claim management, resolution and excellent client service. This is an office-based role where you would be working at their regional office in Chislehurst/Kent.
SUMMARY OF THE ROLE
- Processing all classes of claims in an efficient and timely manner to achieve prompt resolution and settlement by working closely with insurers, TPA’s and loss adjusters.
- Liaise with clients, insurers, loss adjusters and other relevant parties when acting as the agent of a client during claims.
- To liaise with colleagues to identify improvements in internal and external claims processes & procedures.
- To maintain current knowledge with regard to industry compliance and claims regulation, by attending relevant events & training sessions.
- To maintain relationships with the existing client base and any incumbent AR’s / Businesses by providing first line contact face-to-face or telephone advice and support.
- Manage claims from cradle to grave, assessing liability, preparing the claim for the insurer to settle & making sure that all parties involved are kept up to date with any information.
- Monthly broker meetings for those who have a larger number of claims.
- To work within the FCA rules and related procedures published by the company from time to time. This includes the Company’s Compliance Manual and Training and Competence Manual.
- To attempt to resolve complaints within 48 hours referring any unresolved complaints promptly to the Head of Compliance.
- Maintaining quality and customer service standards keeping accurate records and ensuring client records on our software are up to date.
ESSENTIAL SKILLS
- Accurate record keeping, clear note taking & use of diary.
- Ability to work as part of a close team.
- Ability to problem solve & share ideas.
- Experience and ability to deal with a variance of claim types including Motor, Liability Claims, Commercial etc.
- Customer service focused & good communicator.
This opportunity provides excellent opportunity for career progression and development within. Dependent on experience, the basic salary is from £27K to £32k with excellent additional staff benefits.
Commercial Claims Handler in Chislehurst employer: Cryer Baker Insurance Recruitment Ltd
Contact Detail:
Cryer Baker Insurance Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Claims Handler in Chislehurst
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in claims. Attend events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Commercial Claims Handler role!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of claims processes and regulations. Be ready to discuss how you’ve handled claims in the past and how you can improve client satisfaction. Show them you’re not just a candidate, but the candidate they need!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Commercial Claims Handler in Chislehurst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Commercial Claims Handler role. Highlight your experience with claims management and customer service, as these are key for us. Use specific examples that showcase your skills in problem-solving and communication.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about claims handling and how you can contribute to our team. Be sure to mention any relevant training or events you've attended that keep you up-to-date with industry compliance.
Showcase Your Team Spirit: We love a good team player! In your application, share experiences where you've worked closely with colleagues or clients to resolve claims. This will show us that you can thrive in our collaborative environment.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Cryer Baker Insurance Recruitment Ltd
✨Know Your Claims Inside Out
Make sure you brush up on the different types of claims you'll be handling, like Motor and Liability Claims. Being able to discuss specific examples or scenarios during your interview will show that you're not just familiar with the terminology but also understand the processes involved.
✨Showcase Your Customer Service Skills
Since this role is all about client satisfaction, prepare to share examples of how you've provided excellent customer service in the past. Think about times when you resolved complaints quickly or went above and beyond for a client—these stories will resonate well with the interviewers.
✨Demonstrate Team Spirit
This position requires working closely with colleagues and other parties. Be ready to talk about your experience in team settings, how you contribute to group dynamics, and any ideas you have for improving collaboration in claims management.
✨Stay Updated on Industry Regulations
Familiarise yourself with the latest compliance and claims regulations. Mentioning your commitment to ongoing learning and attending relevant training sessions will show that you're proactive and serious about staying informed in the industry.