At a Glance
- Tasks: Help residents move smoothly through the lettings process with care and efficiency.
- Company: Join a growing independent property business with a strong local reputation.
- Benefits: Competitive salary, 23 days annual leave, pension, and retail discounts.
- Other info: Enjoy career progression opportunities and a supportive team culture.
- Why this job: Be part of a team that values service and relationships in a dynamic role.
- Qualifications: Experience in estate agency or property is a plus; excellent communication skills required.
The predicted salary is between 27000 - 29000 £ per year.
Overview
Move In Specialist – Location: Crawley and surrounding areas.
A well regarded and growing independent property business is looking to appoint a Move In Specialist to join its team in Crawley.
This is a brilliant opportunity for someone who genuinely enjoys working with people and wants to be part of a business that takes customer experience seriously.
The company has built a strong local reputation through its personal approach, clear communication and high standards of service.
They are now looking for someone who can play a key part in helping residents and home providers move through the lettings process smoothly and professionally.
This position would suit someone who is organised, personable, proactive and confident managing multiple moving parts at once.
You will be involved from enquiry stage through to move in, making sure every step of the journey is handled with care, accuracy and efficiency.
Key Responsibilities
- Managing communication with home providers and applicants by phone and email
- Building strong relationships and keeping all parties updated throughout the process
- Preparing properties for launch including arranging staging, photography, floor plans and viewings
- Taking property photos and measurements, writing property details and uploading listings
- Marketing available homes across relevant systems and social media channels
- Responding quickly to new enquiries and arranging viewings or launch events
- Building and managing a strong pool of vetted applicants
- Matching suitable applicants to available homes
- Ensuring all compliance documents, certifications and legal records are accurate and up to date
- Coordinating move ins including records, utilities, payment setup and system updates
- Providing applicants with useful property information including council tax, broadband and estimated running costs
- Working closely with internal teams to ensure a smooth customer journey
- Giving honest and constructive viewing feedback to home providers
- Managing and communicating offers clearly and professionally
- Supporting applicants through the next stages once an offer is accepted
- Handling deposit invoicing and keeping records accurate
- Tracking leads and enquiries to ensure nothing is missed
- Representing the business professionally at all times
- Keeping up to date with lettings legislation and working toward relevant industry qualifications
- What They Are Looking For
- Previous experience within estate agency, lettings or property would be beneficial
- Someone who genuinely cares about people and customer experience
- Excellent communication skills with a professional and warm manner
- Strong organisational skills and the ability to manage a busy workload
- A high level of attention to detail, particularly around compliance and admin
- Confidence using CRM systems, social media and internal platforms
- A team player who is happy to support colleagues and contribute positively
- Someone who takes ownership, works with urgency and wants to keep improving
- What Success Looks Like
- Building trusted relationships with home providers and applicants early on
- Launching properties to a high standard with quality presentation and accurate details
- Running viewings professionally and creating a strong applicant experience
- Keeping communication clear so clients feel informed throughout
- Maintaining accurate compliance records and smooth move in processes
- Growing a strong applicant base and matching residents effectively
- Helping reduce void periods while improving the overall lettings experience
- Why Apply
- Join a supportive and ambitious property business with a strong local presence
- Work in a varied role where no two days are the same
- Be part of a team that genuinely values service, standards and relationships
- Enjoy opportunities for development and longer term career progression
Package
- £27,000 to £29,000 OTE depending on experience
- 23 days annual leave
- Pension
- Retail discount perks
- Career progression and personal development
- Strong team culture
- Free parking
- 25% discount at Tilgate Bakery
- INDJNR
- #J-18808-Ljbffr
Move-In Specialist (Property) employer: Crux Careers
Join a market-leading property business in Newbury as an HR Manager, where you will play a pivotal role in shaping the people strategy and enhancing employee experience. With a supportive leadership team and a commitment to long-term career development, this independently owned company offers a dynamic work environment that values your contributions and fosters a positive workplace culture. Enjoy a competitive salary and the opportunity to make a real impact in a growing organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Move-In Specialist (Property)
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Crux Careers.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Crux Careers? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Crux Careers's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Move-In Specialist (Property)
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Move-In Specialist (Property) role at Crux Careers, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Crux Careers
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Crux Careers operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Crux Careers. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Crux Careers.
