At a Glance
- Tasks: Help residents and home providers navigate the lettings process smoothly and professionally.
- Company: A growing independent property business with a strong local reputation.
- Benefits: Competitive salary, 23 days annual leave, pension, and retail discounts.
- Other info: Enjoy a varied role with opportunities for personal development and a supportive team culture.
- Why this job: Join a dynamic team that values service and offers real career progression.
- Qualifications: Experience in estate agency or property is a plus; excellent communication skills required.
The predicted salary is between 27000 - 29000 € per year.
A well regarded and growing independent property business is looking to appoint a Move In Specialist to join its team in Crawley. This is a brilliant opportunity for someone who genuinely enjoys working with people and wants to be part of a business that takes customer experience seriously. The company has built a strong local reputation through its personal approach, clear communication and high standards of service. They are now looking for someone who can play a key part in helping residents and home providers move through the lettings process smoothly and professionally.
This position would suit someone who is organised, personable, proactive and confident managing multiple moving parts at once. You will be involved from enquiry stage through to move in, making sure every step of the journey is handled with care, accuracy and efficiency.
The Role
As Move In Specialist, you will act as a key point of contact for both home providers and applicants, helping coordinate the lettings journey from initial enquiry through to successful move in. You will be responsible for making sure properties are launched well, viewings are managed professionally, applicants are nurtured correctly and all compliance and administrative processes are handled accurately. This is a busy and varied role that combines customer service, coordination, communication, marketing and attention to detail.
Key Responsibilities
- Managing communication with home providers and applicants by phone and email
- Building strong relationships and keeping all parties updated throughout the process
- Preparing properties for launch including arranging staging, photography, floor plans and viewings
- Taking property photos and measurements, writing property details and uploading listings
- Marketing available homes across relevant systems and social media channels
- Responding quickly to new enquiries and arranging viewings or launch events
- Building and managing a strong pool of vetted applicants
- Matching suitable applicants to available homes
- Ensuring all compliance documents, certifications and legal records are accurate and up to date
- Coordinating move ins including records, utilities, payment setup and system updates
- Providing applicants with useful property information including council tax, broadband and estimated running costs
- Working closely with internal teams to ensure a smooth customer journey
- Giving honest and constructive viewing feedback to home providers
- Managing and communicating offers clearly and professionally
- Supporting applicants through the next stages once an offer is accepted
- Handling deposit invoicing and keeping records accurate
- Tracking leads and enquiries to ensure nothing is missed
- Representing the business professionally at all times
- Keeping up to date with lettings legislation and working toward relevant industry qualifications
What They Are Looking For
- Previous experience within estate agency, lettings or property would be beneficial
- Someone who genuinely cares about people and customer experience
- Excellent communication skills with a professional and warm manner
- Strong organisational skills and the ability to manage a busy workload
- A high level of attention to detail, particularly around compliance and admin
- Confidence using CRM systems, social media and internal platforms
- A team player who is happy to support colleagues and contribute positively
- Someone who takes ownership, works with urgency and wants to keep improving
What Success Looks Like
- Building trusted relationships with home providers and applicants early on
- Launching properties to a high standard with quality presentation and accurate details
- Running viewings professionally and creating a strong applicant experience
- Keeping communication clear so clients feel informed throughout
- Maintaining accurate compliance records and smooth move in processes
- Growing a strong applicant base and matching residents effectively
- Helping reduce void periods while improving the overall lettings experience
Why Apply
- Join a supportive and ambitious property business with a strong local presence
- Work in a varied role where no two days are the same
- Be part of a team that genuinely values service, standards and relationships
- Enjoy opportunities for development and longer term career progression
Package
- £27,000 to £29,000 OTE depending on experience
- 23 days annual leave
- Pension
- Retail discount perks
- Career progression and personal development
- Strong team culture
- Free parking
- 25% discount at Tilgate Bakery
Move-In Specialist (Property) in Crawley employer: Crux Careers
Join a well-regarded and growing independent property business in Crawley, where your passion for customer service will be valued and nurtured. With a strong local reputation built on personal approach and high standards, you'll enjoy a supportive work culture that prioritises employee growth and offers varied daily tasks. Benefit from competitive salary, career progression opportunities, and a team that genuinely values relationships and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Move-In Specialist (Property) in Crawley
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and customer feedback. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their mission.
✨Tip Number 2
Practice your communication skills! As a Move-In Specialist, you'll be dealing with people all day. Role-play common scenarios with friends or family to boost your confidence and ensure you come across as warm and professional.
✨Tip Number 3
Be proactive in your follow-ups! After applying through our website, don’t just sit back. Reach out to the hiring team to express your enthusiasm and ask any questions. It shows initiative and keeps you on their radar.
✨Tip Number 4
Showcase your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. This will help demonstrate that you can handle the busy workload of a Move-In Specialist with ease.
We think you need these skills to ace Move-In Specialist (Property) in Crawley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the Move-In Specialist role. Highlight any relevant experience in property or customer service, and explain how your skills align with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our team.
How to prepare for a job interview at Crux Careers
✨Know the Company Inside Out
Before your interview, take some time to research the property business thoroughly. Understand their values, customer service approach, and what sets them apart in the market. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Move In Specialist, you'll be working closely with both home providers and applicants. During the interview, share specific examples of how you've built strong relationships in previous roles. Highlight your communication skills and how you handle challenging situations with a warm and professional manner.
✨Demonstrate Organisational Prowess
This role requires juggling multiple tasks at once, so be prepared to discuss how you stay organised. Bring up tools or methods you use to manage your workload effectively. You might even want to mention any experience with CRM systems, as this will show you're ready to hit the ground running.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about their approach to customer experience or how they support their team in achieving high standards. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
