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- Tasks: Oversee client relationships and manage exciting projects in a dynamic creative environment.
- Company: Join Crush, a vibrant agency known for its innovative ideas and impressive global clients.
- Benefits: Enjoy a hybrid work model with 2 days in the studio and 3 days working from home.
- Why this job: Experience diverse tasks daily while contributing to impactful projects for top brands.
- Qualifications: 3+ years of client-facing agency experience; strong organisational and leadership skills required.
- Other info: Opportunity for business trips to NYC and LA to connect with clients.
The predicted salary is between 36000 - 60000 £ per year.
To apply please send your cover letter, CV & salary expectations to jobs@crushcreative.co.uk.
About Crush: Crush is an ideas-led creative agency. We are made up of a core team of thinkers, designers, illustrators and animators. Our craftsmanship, fresh perspective and sense of humour deliver original and effective results for brands around the world. We have an impressive global client list, including PepsiCo, Amazon, Warner Media, Netflix, Formula 1 and Mattel.
We have a fantastic opportunity for a super organised Client Services Manager to join our creative team in Brighton - 2 days in our Brighton based studio in the heart of the North Laine and 3 days WFH. Being a small agency, this role will require a hybrid of skills and will cross over into quite a few areas of our business. Working closely with the managing director, the main focus will be to oversee our client relationships and ensure exceptional service delivery. Part of this will be heading up the new business growth at Crush, which will include new business trips to the US (NYC and LA) where lots of our clients are based, setting up and leading both in person and virtual meetings. The other key part of the role is project managing some of the projects you bring in, taking ownership of key projects and client relationships. That’s what makes this job so exciting - it’s different every day.
Experience in heading up marketing and social media is also a bonus. We are really looking for someone who is a people person, is highly motivated, professional and can demonstrate their passion for the commercial creative industry. You should have a can-do attitude and not be afraid to try something new. You should possess leadership qualities to inspire your colleagues. You should be highly organised on your own or as part of a team.
3+ years of client-facing agency experience, including new business experience.
- Maintaining client relationships
- Project management
- Developing new client leads
- Experience in cold lead generation
- Database creation and updates
- Social media promotions
- Creating PR interest
- Creation of Project details
- Creating estimates
- Monitoring project budgets
- Create and monitor project timelines
- Studio management
- Work alongside the creative and accounts team
It would be great if you can use the following software:
- InDesign
- Mailchimp
- Excel
- All the usual Social Media channels
Job Type: Full-time
Client Services Manager employer: Crush
Contact Detail:
Crush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Network with professionals in the creative industry, especially those who have experience in client services. Attend industry events or webinars to connect with potential colleagues and learn more about the role.
✨Tip Number 2
Familiarise yourself with Crush's client portfolio and recent projects. This knowledge will help you demonstrate your understanding of their work and how you can contribute to their success during interviews.
✨Tip Number 3
Showcase your project management skills by discussing specific examples of successful projects you've managed. Highlight your ability to maintain client relationships and deliver exceptional service.
✨Tip Number 4
Prepare for potential business trips by researching the US market and identifying key clients in NYC and LA. This will show your proactive approach and readiness to engage with new business opportunities.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Craft a Tailored Cover Letter: Your cover letter should reflect your understanding of Crush's creative ethos and how your skills align with the role of Client Services Manager. Highlight your experience in client relationships and project management, and express your enthusiasm for working in a dynamic agency environment.
Update Your CV: Ensure your CV is up-to-date and tailored to the job description. Emphasise your 3+ years of client-facing agency experience, including any relevant new business development roles. Use clear headings and bullet points to make it easy to read.
Include Salary Expectations: Be clear and realistic about your salary expectations. Research industry standards for similar roles to provide a well-informed figure that reflects your experience and the responsibilities of the position.
Proofread Your Application: Before sending your application, take the time to proofread your cover letter and CV. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Crush
✨Showcase Your People Skills
As a Client Services Manager, your ability to build and maintain relationships is crucial. Be prepared to share examples of how you've successfully managed client relationships in the past, highlighting your communication skills and ability to resolve conflicts.
✨Demonstrate Project Management Experience
This role involves overseeing various projects, so be ready to discuss your project management experience. Talk about specific projects you've led, the tools you used, and how you ensured they were delivered on time and within budget.
✨Highlight Your New Business Development Skills
Since part of the role includes developing new client leads, prepare to discuss your experience with cold lead generation and any successful strategies you've implemented. Mention any relevant metrics or outcomes to back up your claims.
✨Familiarise Yourself with Relevant Software
Crush uses various software tools like InDesign, Mailchimp, and Excel. Brush up on these tools and be ready to discuss your proficiency with them. If you have experience with social media promotions, make sure to mention that as well.
