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For Companies At a Glance
- Tasks: Oversee client relationships and manage exciting projects in a dynamic creative environment.
- Company: Join Crush, a vibrant agency known for its innovative ideas and impressive global clients.
- Benefits: Enjoy a hybrid work model with 2 days in the studio and 3 days remote.
- Why this job: Experience diverse tasks daily while working with top brands like Netflix and Amazon.
- Qualifications: 3+ years in client-facing roles; marketing and social media experience is a plus.
- Other info: Opportunity for business trips to NYC and LA to connect with clients.
The predicted salary is between 36000 - 60000 £ per year.
To apply please send your cover letter, CV & salary expectations to jobs@crushcreative.co.uk
About Crush
Crush is an ideas-led creative agency. We are made up of a core team of thinkers, designers, illustrators and animators. Our craftsmanship, fresh perspective and sense of humour deliver original and effective results for brands around the world. We have an impressive global client list, including PepsiCo, Amazon, Warner Media, Netflix, Formula 1 and Mattel.
We have a fantastic opportunity for a super organised Client Services Manager to join our creative team in Brighton - 2 days in our Brighton based studio in the heart of the North Laine and 3 days WFH. Being a small agency, this role will require a hybrid of skills and will cross over into quite a few areas of our business. Working closely with the managing director, the main focus will be to oversee our client relationships and ensure exceptional service delivery. Part of this will be heading up the new business growth at Crush, which will include new business trips to the US (NYC and LA) where lots of our clients are based, setting up and leading both in person and virtual meetings. The other key part of the role is project managing some of the projects you bring in, taking ownership of key projects and client relationships. That’s what makes this job so exciting - it’s different every day. Experience in heading up marketing and social media is also a bonus.
We are really looking for someone who is a people person, is highly motivated, professional and can demonstrate their passion for the commercial creative industry. You should have a can-do attitude and not be afraid to try something new. You should possess leadership qualities to inspire your colleagues. You should be highly organised on your own or as part of a team. 3+ years of client-facing agency experience, including new business experience.
Roles & skills required:
- Maintaining client relationships
- Project management
- Developing new client leads
- Experience in cold lead generation
- Database creation and updates
- Social media promotions
- Creating PR interest
- Creation of Project details
- Creating estimates
- Monitoring project budgets
- Create and monitor project timelines
- Studio management
- Work alongside the creative and accounts team
It would be great if you can use the following software:
- InDesign
- Mailchimp
- Excel
- All the usual Social Media channels
Job Type: Full-time
Client Services Manager employer: Crush
Contact Detail:
Crush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Network with professionals in the creative industry, especially those who have experience in client services. Attend industry events or webinars to connect with potential colleagues and clients, as personal connections can often lead to job opportunities.
✨Tip Number 2
Familiarise yourself with Crush's client portfolio and recent projects. Understanding their work will not only help you during interviews but also allow you to discuss how your skills can contribute to their ongoing success.
✨Tip Number 3
Showcase your leadership qualities by sharing examples of how you've successfully managed client relationships and projects in the past. Be prepared to discuss specific challenges you've faced and how you overcame them.
✨Tip Number 4
Demonstrate your knowledge of social media and marketing strategies that could benefit Crush. Prepare ideas on how you would approach new business growth and client engagement, as this will highlight your proactive attitude and creativity.
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Craft a Tailored Cover Letter: Your cover letter should reflect your understanding of Crush's creative ethos and how your skills align with the role of Client Services Manager. Highlight your experience in client relationships and project management, and express your enthusiasm for working in a dynamic agency environment.
Highlight Relevant Experience in Your CV: Ensure your CV showcases your 3+ years of client-facing agency experience. Include specific examples of how you've maintained client relationships, managed projects, and contributed to new business growth. Use bullet points for clarity and impact.
Showcase Your Skills: In both your cover letter and CV, emphasise your proficiency with relevant software such as InDesign, Mailchimp, and Excel. Mention any experience you have with social media promotions and cold lead generation, as these are key aspects of the role.
Be Clear About Salary Expectations: When stating your salary expectations, be realistic and informed. Research industry standards for similar roles in Brighton to provide a range that reflects your experience and the value you bring to Crush.
How to prepare for a job interview at Crush
✨Showcase Your Organisational Skills
As a Client Services Manager, being organised is key. Prepare examples of how you've successfully managed multiple projects or client relationships in the past. This will demonstrate your ability to handle the diverse responsibilities of the role.
✨Demonstrate Your People Skills
Since this role requires a strong focus on client relationships, be ready to discuss how you build rapport with clients and colleagues. Share specific instances where your interpersonal skills led to successful outcomes.
✨Highlight Your New Business Experience
Crush is looking for someone who can drive new business growth. Be prepared to talk about your experience in lead generation and any successful strategies you've implemented to attract new clients.
✨Familiarise Yourself with Relevant Software
The job mentions software like InDesign and Mailchimp. If you have experience with these tools, make sure to mention it during the interview. If not, consider doing a bit of research or a quick tutorial to show your willingness to learn.
