Crusade Computer Solutions is a trusted IT services provider delivering comprehensive technology support, solutions, and consultancy to businesses across the UK and beyond. With a strong focus on reliability, security, and customer-centric service, we help organisations streamline their operations and strengthen their IT infrastructure.
We are proud to hold WatchGuard Gold Partner status, a recognition of our expertise in deploying, managing, and supporting industry-leading network security solutions. This partnership reflects our commitment to delivering robust cybersecurity protections and ensuring our customers benefit from the highest standards of security and performance.
Main purpose of the job:
You will play a key role within the Crusade Technical Team, working from our office to deliver support and technical services to customers located nationwide, as well as across international regions.
You will be working on a variety of operating systems and hardware. This role will involve working on projects and support tickets for our customers. The post holder will promote the highest customer service standards, ensuring the most effective use of resources.
This role will approximately be a 50/50 split between onsite work and our office, there will also be a requirement for some out-of-hours work when necessary.
Duties
- Working within a team dedicated to supporting Microsoft desktop and server operating systems including hardware.
- Dealing with technical incidents and requests from our customers.
- Escalation from other Engineers.
- Professionally support all customers.
- Respond effectively and appropriately to all customer requests and enquiries.
Contact Details:
Crusade Computer Solutions Ltd Recruitment Team
