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- Tasks: Support customers using Crunchtime software and troubleshoot technical issues.
- Company: Join a leading global software company in the food industry.
- Benefits: Enjoy a learning stipend, gym allowance, medical insurance, and paid parental leave.
- Why this job: Make a real impact by helping top restaurant brands enhance their operations.
- Qualifications: Experience in customer support and knowledge of SQL and APIs preferred.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including Chipotle, Culver's, Domino's, Dunkin', Five Guys and P.F. Chang's rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
As a Customer Support Specialist on the Integrations & Analytics team, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one.
What you’ll do as a Customer Support Specialist:
- Help customers solve problems in the CrunchTime platform and keep them updated on ticket progress.
- Use internal tools to troubleshoot customer reported tickets.
- Translate technical details from our development teams into non-technical language that our Customers can understand.
- Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate.
- Build and optimize dynamic SQL scripts to maintain data integrity and support enterprise reporting.
- Accept requests for Technical Resource assistance from the Customer Support Analysts on your team.
- Work side-by-side with the development teams of our Connex, CIS, API and BizIQ+ product teams to research and resolve customer reported issues.
- Sympathize with the customer's situation and take pride in finding them a resolution on tickets submitted.
What we’re looking for:
- 3-5 years of remote application support experience.
- 2-4 years of customer-facing experience in any industry, but hospitality industry is preferable.
- Excellent interpersonal and communication skills (written and verbal).
- Bachelors Degree in Computer Science, Information Technology or similar.
- Knowledge of Java (basic), Javascript (basic), Python (intermediate), SQL (advanced), JSON (intermediate), and XML (basic).
- An understanding of Rest APIs, including the ability to troubleshoot.
- Prior experience with POS systems i.e. Toast, Aloha, Brink and/or Simphony to the extent that you can determine if tickets logged are an issue with the POS configuration or our Connex POS integration software.
- Able to work in fast paced environment with multiple competing priorities.
- Ability to prioritize tasks independently based on understanding business impact for the customer.
Nice to haves:
- Experience working with a distributed/remote team across multiple time zones.
- Ability to successfully complete tasks within Coalesce or any similar data transformation solution for Snowflake.
- Completion of Snowflake Learning Path(s): Data Engineer SQL and/or Data Analyst.
- Experience with Jira, Confluence, and Zendesk.
- Familiarity with AWS and Airtable.
- Prior experience working with CIS systems like Netsuite, Workday, or Quickbooks.
- Able to troubleshoot networking and communication protocols.
- Experience supporting restaurant, convenience store, or grocery industry verticals.
What you’ll get:
- Learning and development stipend: $1500 USD annually.
- Gym allowance: $25 USD monthly.
- Medical and Life Insurance.
- Parental leave for 10 weeks fully paid.
- Paid holidays & statutory PTO.
- Retirement Savings Plan.
- Dental Insurance.
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic. We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment. Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
Technical Customer Support Specialist - Integrations & Analytics in Watford employer: Crunchtime
Contact Detail:
Crunchtime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Specialist - Integrations & Analytics in Watford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer support and technical troubleshooting. We want you to shine, so role-play with a friend or use mock interview tools to boost your confidence!
✨Tip Number 3
Show off your skills! If you’ve got experience with SQL or APIs, consider creating a small project or demo that highlights your abilities. This can be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace Technical Customer Support Specialist - Integrations & Analytics in Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Customer Support Specialist role. Highlight your relevant experience in application support and customer-facing roles, especially if you've worked in the hospitality industry.
Show Off Your Skills: Don’t forget to mention your technical skills! We’re looking for knowledge in SQL, Java, and Python, so be sure to showcase any projects or experiences that demonstrate your proficiency in these areas.
Communicate Clearly: Since excellent communication is key for this role, ensure your written application is clear and concise. Use straightforward language to explain your experiences and how they relate to the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Crunchtime
✨Know Your Tech
Brush up on your technical skills, especially SQL and Python, as these will be crucial for the role. Be prepared to discuss how you've used these languages in past experiences, particularly in troubleshooting or data analysis.
✨Understand the Customer's Perspective
Since this role involves a lot of customer interaction, think about how you can empathise with their issues. Prepare examples of how you've resolved customer problems in the past, especially in a fast-paced environment like hospitality.
✨Familiarise Yourself with Crunchtime
Do some research on Crunchtime and its platform. Understand how it helps restaurant brands manage operations and what specific challenges they might face. This knowledge will help you tailor your responses during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of situations where you've had to troubleshoot technical issues or communicate complex information in simple terms to customers.