International BDR Manager

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

About the Role

The Business Development team is responsible for driving pipeline growth that ultimately drives revenue across both net new prospects and current customers. We take a value-oriented approach to working with our prospects ensuring we are driving interest across the entire suite of Crunchtime products. As the Business Development Representative Manager, you will lead a team of Business Development Representatives to set introductory meetings and develop sales opportunities. Reporting directly to the VP of Sales, you will be collaborating with other business leaders to execute against the identified strategy and deliver results against the stated goals. As a leader, you will also be responsible for the coaching and development of your team.

Responsibilities:

• Own and architect business development internationally in the UK, Europe, GCC, APAC regions with the opportunity to expand scope into additional regions and layers of leadership.
• Oversee a team of 5-6 (BDRs) to prospect, develop, and qualify leads resulting in high-quality opportunities.
• Navigate diverse international markets with different buyer behaviors, sales cycles, and cultural nuances.
• Facilitate a culture of performance, accountability, and collaboration within the BDR team.
• Coach, develop and promote the next generation of Crunchtime sales reps & leaders.
• Manage and achieve KPIs, quotas, and goals.
• Partner cross-functionally to improve lead quality and conversion + identify funnel inefficiencies across regions.
• Provide detailed reporting on team’s activities and performance as well as accurate forecasts to leadership.
• Work directly with the Director of Global Business Development to shape strategy and execution across regions.
• Collaborate with leadership to identify and launch initiatives to drive both new business development growth and operational excellence.
• Work with marketing to drive new inbound business through campaigns and content.
• Responsible for recruiting, hiring, and training new BDRs in our International regions.

Required Skills and Abilities:

• 1+ years of business development leadership experience in B2B SaaS (bonus if restaurant SaaS experience).
• Understanding of outbound sales prospecting.
• Experience hiring, onboarding, and training BDRs.
• A passion for coaching and developing others.
• Operational experience including defining process and territories.
• Excellent written, oral communication and leadership skills.
• Experience creating sales assets including scripts, battle cards, and objection handling material.
• Ability to review KPI data to identify trends in execution and to create action plans if necessary.
• Understanding of Salesforce reports and dashboards.
• Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment.

Preferred Skills:

• Data-oriented mindset, someone who is very comfortable looking at data to drive decisions.
• Experience working with solutions like Outreach, Gong, LinkedIn Sales Navigator and Highspot.
• Successful track record of leading BDR teams to exceed their goals.
• Experience working closely with the Marketing org to manage the lead hand-off process between Marketing and Sales.

Essential Physical & Mental Requirements:

• Prolonged periods of sitting at a desk.
• Prolonged periods of typing and working at a computer.
• Ability to listen and speak over the phone or Zoom calls.
• High level of mental concentration and focus.

Other Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Financial & Future Planning

• Pension Scheme: Workplace pension with 5% employer matching via auto-enrollment.
• L&D Stipend: $1100 GBP annual professional development budget.

Health & Wellbeing

• Sick Pay: Up to 5 working days of fully paid sick leave may be self-certified. After this period, Statutory Sick Pay (SSP) will apply in accordance with local regulations.
• Medical, Income Replacement & Life Insurance: Comprehensive private healthcare, income replacement, and death-in-service coverage.
• Dental Insurance: Fully subsidised dental care.
• Gym Allowance: $20 GBP monthly wellness credit.

Family & Flexibility

• Parental Leave: We offer an enhanced parental leave package of 10 weeks fully paid for employees with at least six months of service. From Day One, all employees are entitled to statutory leave and pay in accordance with UK government requirements.
• Time Off: 28 days inclusive of Bank Holidays.
• Working Norms & Collaboration: At Crunchtime, we believe collaboration is the heartbeat of our success. To foster team cohesion and ensure local brand representation, our standard working model is hybrid, with an expectation of being in-office at least three days per month. This presence is vital for the cross-functional partnership and creative energy that drive our UK operations. In accordance with the Employment Rights Act 2025, all employees have the statutory right to request flexible working arrangements from Day One. We are committed to discussing individual needs alongside the collaborative requirements of each mission.

Equal Opportunity & Accessibility

Crunchtime is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Reasonable Adjustments: We are committed to providing an inclusive recruitment process. If you require any reasonable adjustments or accommodations to participate in our application or interview process, please let us know by contacting recruiting@crunchtime.com. We want to ensure you have the best opportunity to showcase your skills.

Right to Work: This role is based in the UK. All successful candidates must have the legal right to work in the UK prior to commencement. Crunchtime does not offer visa sponsorship for this position.

Data Privacy: By applying for this role, you agree to Crunchtime processing your personal data for recruitment purposes in accordance with our Candidate Privacy Notice and UK GDPR requirements.

Equal Employment Opportunity Statement: At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic. We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment. Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.