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For Companies At a Glance
- Tasks: Help customers solve problems and ensure a top-notch experience on our platform.
- Company: Join Crunchtime, a leading software provider for global restaurant brands.
- Benefits: Enjoy a learning stipend, gym allowance, medical insurance, and paid parental leave.
- Other info: Inclusive workplace that values unique experiences and perspectives.
- Why this job: Make a real impact from day one while working with a diverse global team.
- Qualifications: 1-2 years of remote support experience and excellent communication skills required.
The predicted salary is between 30000 - 50000 £ per year.
Customer Support Analyst – Integrations & Analytics
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime\’s software is used today in over 150,000 locations across 100+ countries by the world\’s top restaurant and foodservice operators. Customers including Chipotle, Culver\’s, Domino\’s, Dunkin\’, Five Guys and P.F. Chang\’s rely on our top‑ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About The Role
As a Customer Support Analyst, you will be a key part of ensuring that we can keep delivering high‑quality support to our customers. You will explore new technology, develop processes to help other team members, grow within our company and make a huge impact from day one.
What you\’ll do as a Customer Support Analyst
- Help customers solve problems in the Crunchtime platform.
- Use internal tools to troubleshoot trouble tickets.
- Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate.
- Collaborate with a global team to deliver the ultimate customer experience.
- Support Sales/Success teams with account management and technical support.
- Be a voice of the customer, helping our product and engineering teams better understand our customers\’ needs.
- Sympathize with the customer\’s situation and take pride in finding resolution on tickets submitted.
What we\’re looking for
- 1–2 years of remote application support experience.
- 2–4 years of customer‑facing experience in any industry, but hospitality industry is preferable.
- Excellent interpersonal and communication skills (written and verbal).
- Bachelor\’s Degree.
- Able to work in a fast‑paced environment with multiple competing priorities.
- Ability to prioritize tasks independently based on understanding business impact for the customer.
- Prior experience with POS systems i.e. Toast, Aloha, Brink and/or Simphony.
Nice to haves
- Experience working with a distributed/remote team.
- Successful track record collaborating cross‑functionally across internal teams (Sales, Success, Product, Engineering, Marketing, Finance) to solve customer problems.
- Experience with Jira and Zendesk.
- Some SQL knowledge and ability to write/execute multi‑table queries.
- Prior experience working with CIS systems like Netsuite, Workday, or Quickbooks.
- An understanding of Snowflake cloud‑based data platform.
- Able to troubleshoot networking and communication protocols.
- Experience supporting restaurant, convenience store, or grocery industry verticals.
- A conceptual understanding of what an API is and its role in connecting different software.
What you\’ll get
- Learning and development stipend: $1500 USD annually.
- Gym allowance: $25 USD monthly.
- Medical and Life Insurance.
- Parental leave for 10 weeks fully paid.
- Paid holidays & statutory PTO.
- Retirement Savings Plan.
- Dental Insurance.
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic. We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment. Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don\’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
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Customer Support Analyst - Integrations & Analytics employer: Crunchtime
Contact Detail:
Crunchtime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Analyst - Integrations & Analytics
✨Tip Number 1
Get to know the company inside out! Research Crunchtime and its products, especially how they help restaurants manage operations. This will not only impress during interviews but also help you tailor your answers to show how you can contribute.
✨Tip Number 2
Practice your problem-solving skills! As a Customer Support Analyst, you'll be helping customers troubleshoot issues. Try role-playing scenarios with friends or family to get comfortable with explaining solutions clearly and confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips about the company culture and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Crunchtime team!
We think you need these skills to ace Customer Support Analyst - Integrations & Analytics
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Analyst role. Highlight your experience with customer-facing roles and any relevant tech skills, especially if you've worked with POS systems or in the hospitality industry.
Show Off Your Communication Skills: Since this role requires excellent written and verbal communication, use your application to demonstrate these skills. Keep your language clear and concise, and don’t shy away from showcasing any previous experiences where you’ve successfully resolved customer issues.
Highlight Your Problem-Solving Abilities: We want to see how you tackle challenges! Include examples of how you've solved problems in past roles, especially those that involved data discrepancies or technical support. This will show us you're ready to jump into the action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Crunchtime
✨Know the Crunchtime Platform
Familiarise yourself with the Crunchtime platform and its features. Understand how it helps restaurant brands manage operations, as this will show your genuine interest in the role and the company.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your communication skills and ability to empathise with customers, as these are crucial for a Customer Support Analyst.
✨Understand the Tech Stack
Brush up on your knowledge of POS systems and any relevant tools like Jira and Zendesk. If you have experience with SQL or APIs, be ready to discuss how you've used these in previous roles.
✨Demonstrate Team Collaboration
Be prepared to talk about how you've worked with cross-functional teams in the past. Share specific instances where your collaboration led to improved customer outcomes, as teamwork is key in this role.