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- Tasks: Manage bookings, handle queries, and support customer service in a dynamic travel environment.
- Company: Join Brooklyn Travel Group, a fast-growing leader in the travel industry.
- Benefits: Enjoy private healthcare, cruise training, holiday discounts, and sponsored social events.
- Why this job: Be part of an award-winning team and make a real impact in travel.
- Qualifications: Experience in travel admin is a plus; strong problem-solving and time management skills required.
- Other info: Flexible hybrid working and opportunities for career growth in a vibrant company.
The predicted salary is between 36000 - 60000 £ per year.
Award-winning CruiseKings and Scotland’s Cruise Centre are part of the Brooklyn Travel Group, established for over 50 years employing over 500 travel professionals UK-wide. Following yet another record-breaking year and with exciting future aspirations, we are looking for talented Cruise Admin Experts to support our expansion plans. If you’re looking for a new challenge, your next move or you’d like to specialise in Cruise Administration, get in touch for a friendly, informal chat.
Location: Hybrid/Office Based
Hours: Monday – Saturday 9 – 5.30pm. Full-time
Salary: Competitive – based on experience
Job Responsibilities:
- Booking Confirmations: daily quality checks, process previous days bookings and send confirmation to client.
- Tickets: Ensure all tickets are issued within agreed timescales.
- Costing Queries: take on initial investigation & resolution of all costing queries from finance.
- Mailbox management: prioritising & managing mailbox workflow on a daily basis.
- Diary Management: manage and action daily diary entries, prioritising where necessary.
- Support Customer Service and Sales Team in line with business needs.
- Notifications: handling updates from cruise lines in relation to existing bookings including itinerary changes, embarkation information, erratas.
- Flight Schedule Changes: review and update minor schedule changes.
Skill Requirements:
- Travel admin experience is advantageous.
- Be process driven and able to work under pressure while still maintaining accuracy and attention to detail.
- Possess excellent numeracy and problem-solving skills.
- Possess good time management skills and prove the ability to multi-task.
- Prove you are a team player yet have the ability to work independently.
- Possess a can-do attitude and have a methodical and positive approach towards all tasks.
- Demonstrate best practices and flexibility at all times.
Benefits:
- Vitality Private Healthcare.
- Cruise Training and Development.
- Ship visits/Educational opportunities.
- Discounts on holidays.
- Sponsored social events.
Company Overview:
Brooklyn Travel Group is one of the UK’s fastest-growing travel companies, bringing together a family of award-winning specialist travel brands under one umbrella. Since our formation in 2018, we’ve built a reputation for delivering exceptional holidays through world-class service and a commitment to quality at value-for-money prices. Our diverse portfolio includes some of the most respected names in specialist travel, from Stewart Travel – our flagship Scottish agency chain crowned UK’s Best High Street Travel Agency for three consecutive years – to luxury specialists like Villa Select and Destinology, alongside cruise experts CruiseKings and Scotland’s Cruise Centre, golf holiday specialists GolfKings, USA and Canada travel experts North American Travel Service and My Canada Trips, Canterbury Travel (the UK’s leading Lapland holiday provider) and flights specialists Faremine. With over 120,000 passengers traveling with our brands annually, Brooklyn Travel Group offers an exciting opportunity to be part of a dynamic, growing organization that’s making a real impact in the travel industry through specialist expertise and award-winning service excellence.
Cruise Admin Expert (CruiseKings) in Ayr employer: Cruisekings
Contact Detail:
Cruisekings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cruise Admin Expert (CruiseKings) in Ayr
✨Tip Number 1
Network like a pro! Reach out to current employees at CruiseKings on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching CruiseKings and their services. Show us you’re passionate about cruise administration and have a solid understanding of what they do. It’ll make you stand out!
✨Tip Number 3
Practice common interview questions related to travel admin roles. We want to see how you handle pressure and multi-tasking, so be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the CruiseKings team.
We think you need these skills to ace Cruise Admin Expert (CruiseKings) in Ayr
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cruise Admin Expert role. Highlight any relevant travel admin experience and showcase your attention to detail, as these are key for us at CruiseKings.
Craft a Personal Cover Letter: Don’t skip the cover letter! Use it to express your enthusiasm for the role and the company. Share why you want to join our team and how your skills align with what we’re looking for.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to resolve issues effectively, especially in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Cruisekings
✨Know Your Cruise Stuff
Before the interview, brush up on your knowledge of cruise lines and their offerings. Familiarise yourself with common terminology and recent trends in the cruise industry. This will show that you're genuinely interested and ready to dive into the role.
✨Show Off Your Admin Skills
Be prepared to discuss your previous experience in travel administration. Highlight specific examples where you managed bookings, resolved queries, or handled customer service issues. Use metrics if possible to demonstrate your impact, like how you improved response times or accuracy.
✨Demonstrate Your Problem-Solving Ability
Think of a few scenarios where you faced challenges in your previous roles and how you overcame them. The interviewers will want to see your problem-solving skills in action, especially since the role involves handling costing queries and managing diary entries.
✨Ask Thoughtful Questions
Prepare some questions about the company culture, team dynamics, or future expansion plans. This shows that you're not just interested in the job but also in how you can contribute to the company's success. Plus, it gives you a chance to assess if it's the right fit for you!
