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- Tasks: Help customers plan unforgettable cruise adventures and achieve sales targets.
- Company: Join Cruiseabout, a supportive team rated 94% as a Great Place to Work.
- Benefits: Enjoy travel perks, career progression, and exclusive staff discounts.
- Other info: Diverse and inclusive environment with tailored learning pathways and wellness initiatives.
- Why this job: Turn your passion for cruising into a rewarding career with endless opportunities.
- Qualifications: Passion for travel, strong problem-solving skills, and a drive for results.
The predicted salary is between 30000 - 40000 £ per year.
Overview: Cruise Consultant (Cruiseabout) – St Ives, NSW. Brand: Cruiseabout. Work type: Full time. Location: New South Wales. Categories: Sales and Customer Service.
Turn Your Love of Cruising into a Dream Career! Absolutely love cruising in all its forms – ocean cruises, river cruising, and everything in between? Have a passion for turning travel dreams into unforgettable cruise adventures? Cruiseabout is searching for cruise enthusiasts to join our Mermaid Waters store. If cruising is your happy place and helping customers plan the perfect getaway lights you up, this could be your next great voyage.
Why You’ll Love Working Here: This isn’t just a job, it’s a crew you’ll be proud to sail with. You’ll turn your passion for cruising into a career, be surrounded by supportive teammates, and be celebrated for your wins. With travel perks, real career progression, and a culture our people rated 94% Great Place to Work, you’ll feel at home from day one.
What You’ll Be Doing:
- Quote, book, and invoice cruise bookings and packages with accuracy
- Achieve monthly sales targets and KPIs
- Deliver outstanding service across walk-in, email, and phone enquiries
- Maximise opportunities through upselling and cross-selling
- Monitor and action all relevant mailboxes daily
- Maintain strong product knowledge to confidently recommend the perfect cruise
Who We’re Looking For:
- You’re passionate, driven, and love working toward results, especially when travel is involved.
- Previous travel or cruise experience (preferred but not essential)
- GDS experience (preferred but not essential)
- A keen eye for detail and strong problem-solving skills
- The ability to thrive in a fast-paced environment
- Motivation, organisation, and a love of exceeding expectations
What’s In It For You:
- Cruise Perks Galore: opportunities for onboard ship inspections and exclusive cruise discounts
- See the World: industry travel discounts and sponsored Familiarisation Cruises
- Award-Winning Culture: Great Place to Work score and supportive environment
- Diverse & Inclusive Crew: Equal Opportunity Employer
- Learn & Grow: tailored Learning & Development pathways and cruise product training
- Exclusive Staff Benefits: discounts and employee programs
- Endless Career Opportunities: promotion from within
- Health & Wellbeing: corporate health insurance discounts, gym access, and wellness initiatives
- Mental Health Support: Employee Assistance Program for you and family
- Social & Industry Events: awards nights and global conferences
- Giving Back: parental and volunteer leave and charitable giving opportunities
- Sustainability at the Helm: commitment to oceans and sustainable practices
Travel Consultant employer: Cruiseabout
Contact Detail:
Cruiseabout Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant
✨Tip Number 1
Get to know the company inside out! Research Cruiseabout and their culture, values, and the types of cruises they offer. This will help you tailor your approach and show them you're genuinely interested in being part of their crew.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to sales and customer service. Think about how your passion for cruising can translate into helping customers plan their dream getaways. Show them your enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Cruiseabout and ready to embark on this exciting journey.
We think you need these skills to ace Travel Consultant
Some tips for your application 🫡
Show Your Passion for Cruising: When writing your application, let your love for cruising shine through! Share your personal experiences and what makes cruising special for you. We want to see that enthusiasm because it’s a big part of what we do at Cruiseabout.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight any relevant experience or skills that align with what we’re looking for, like customer service or sales achievements. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing company culture there!
How to prepare for a job interview at Cruiseabout
✨Know Your Cruises
Make sure you brush up on different types of cruises, including ocean and river options. Being able to discuss your personal experiences and favourite destinations will show your passion and knowledge, which is key for a Travel Consultant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered outstanding service in previous roles. Think about times when you went above and beyond for a customer, as this will demonstrate your commitment to providing excellent service, which is crucial in this job.
✨Be Ready to Sell
Since upselling and cross-selling are part of the job, come prepared with strategies on how you would maximise opportunities. Think of ways to recommend additional services or upgrades that could enhance a customer's cruise experience.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the company culture, training opportunities, or travel perks. This shows your genuine interest in the role and helps you determine if it's the right fit for you.