At a Glance
- Tasks: Book and manage cruise holidays while exceeding sales targets.
- Company: Join Cruiseabout, a vibrant team in the travel industry.
- Benefits: Enjoy exclusive cruise discounts, tailored training, and health perks.
- Other info: Be part of an inclusive culture with exciting team events and global conferences.
- Why this job: Turn your passion for travel into a rewarding career with growth opportunities.
- Qualifications: Customer service experience and a love for cruises are essential.
The predicted salary is between 30000 - 40000 £ per year.
Cruiseabout is looking for experienced cruise enthusiasts to work in our St Ives store. Turn your passion for cruise holidays into an unforgettable journey.
Key Responsibilities
- Quoting, booking and invoicing cruise bookings and packages
- Ensure that KPIs are met, meeting and exceeding monthly sales targets
- Support and handle walk-in, email & telephone enquiries efficiently and accurately
- Maximise sales opportunities by upselling & cross-selling
- Monitor and action all relevant mailboxes daily
- Maintain accurate and comprehensive product information to deliver and generate sales
Who are you?
- Proven experience working in a customer service environment and working towards sales targets
- GDS experience preferred
- Previous experience in the travel or cruise industry is preferred
- Exceptional focus on details, adept problem‑solving skills, and thrive under pressure
- Ambitious, highly motivated, and proficient in organizing tasks efficiently
Benefits
- Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for personal adventures
- Become a cruise expert with access to industry travel discounts and qualify for sponsored familiarisation cruises worldwide
- You will be employed by an inclusive company that offers a team culture like no other in the industry
- FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from minority groups and people with disability
- Access tailored Learning & Development pathways, including in-depth training on cruise products
- Accessible via an employee‑only portal with 350 leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
- Build a rewarding career across our global network of brands and businesses – promotion from within
- Access exclusive discounts on health insurance and internal gym
- Support and Employee Assistance Program for staff and family
- Regular awards nights, social team‑building and industry events, and opportunity to attend global conferences
- Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
- We are committed to sustainable practices that protect the environment for the future of cruising and tourism
Cruiseabout Travel Consultant employer: Cruiseabout
Cruiseabout is an exceptional employer located in St Ives, offering a vibrant team culture and a wealth of opportunities for personal and professional growth. Employees enjoy exclusive perks such as industry travel discounts, tailored training pathways, and access to a supportive work environment that values diversity and inclusion. With a commitment to sustainability and community engagement, Cruiseabout provides a meaningful career path for those passionate about the cruise industry.
We think you need these skills to ace Cruiseabout Travel Consultant
Customer Service Skills
Sales Skills
GDS Experience
Attention to Detail
Problem-Solving Skills
Organisational Skills
Communication Skills
