At a Glance
- Tasks: Lead and inspire luxury retail teams to elevate performance at sea.
- Company: Join a prestigious global cruise retail operator with a focus on luxury.
- Benefits: Competitive salary, performance bonus, accommodation, meals, and travel covered.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Shape luxury retail excellence while enjoying a unique lifestyle and global travel.
- Qualifications: 5-7 years in luxury retail training with strong product knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Lead the experts. Elevate the experience. Become the driving force behind luxury retail performance at sea. The Cruise Retail Academy is recruiting a Luxury Field Training Manager for a prestigious, fleet-wide role with one of the world's leading cruise retail operators. This position sits at the heart of onboard luxury retail performance — combining deep product expertise, consultative coaching, and measurable sales impact across fine jewellery and Swiss watch environments at sea including other Luxury categories.
This is not a traditional training role. It's designed for a seasoned luxury retail professional who knows how to inspire teams, drive results, and elevate an entire fleet's performance from the inside out.
The Role
As Luxury Field Training Manager, you will be the expert voice, performance coach, and strategic partner for onboard fine jewellery and Swiss watch teams across the fleet. You will:
- Lead, coach and develop a team of Luxury Field Trainers across multiple vessels
- Deliver high-impact training sessions to onboard retail teams in fine jewellery and Swiss watches
- Observe Field Trainers in action and provide real-time, actionable coaching to elevate their impact
- Drive key onboard sales metrics including overall performance and PPD
- Build strong partnerships with District Managers, onboard and shoreside leadership
- Ensure learning is sustained beyond ship visits through structured follow-up strategies
- Monitor performance trends through reporting tools and dashboards
- Introduce innovative approaches to continuously elevate the guest experience and retail results
- Work with senior leadership to deliver key leadership training and coaching programmes
- Uphold onboard safety, security, and environmental responsibilities at all times
This is a high-impact, fleet-wide role — where expertise meets leadership, and every coaching conversation drives measurable results.
About You
You may come from a luxury watch maison, fine jewellery house, travel retail, or another premium training and L&D environment. You bring:
- A minimum of 5–7 years' experience in luxury retail training or Learning & Development
- Deep technical knowledge of Swiss watch movements, complications, and fine jewellery craftsmanship
- Confidence delivering training and presenting to diverse, multicultural audiences
- A proven track record of driving sales performance through coaching and development
- The ability to lead and inspire a team of trainers across a fast-paced, global environment
- Exceptional cross-cultural communication skills — able to connect with teams from any background
- Strong commercial awareness and a results-driven mindset
- Resilience, adaptability, and a polished, professional presence
- A genuine passion for luxury product and the stories behind the craftsmanship
- Luxury brand experience — whether watches, jewellery, or broader high-end retail — is essential. Cruise experience is a bonus, but not essential.
Why This Role Stands Out
This goes beyond the training room. It's about:
- Elevating fine jewellery and Swiss watch performance across an entire global fleet
- Coaching expert teams to deliver an exceptional luxury guest experience at sea
- Combining world-class product knowledge with a truly unique professional lifestyle
The Package
Targeted total compensation to be discussed at interview. 10% performance bonus. Accommodation, meals and travel covered as a shipboard travel role. For the right person, this role offers global travel, outstanding earning potential, and a remarkable platform to shape luxury retail excellence at sea.
Come and see more at the Cruise Retail Academy careers platform www.academy-onboard.com
Luxury Field Training Manager – Shipboard | Global Cruise Fleet employer: Cruise Retail Academy
Join a prestigious global cruise operator as a Luxury Field Training Manager, where you will lead and inspire luxury retail teams across multiple vessels. Enjoy a vibrant work culture that values innovation and excellence, with opportunities for global travel and professional growth in the luxury sector. With comprehensive benefits including accommodation, meals, and a performance bonus, this role offers a unique chance to elevate the luxury guest experience at sea while shaping the future of onboard retail.
