Luxury Client Experience Lead – Fine Jewellery & Watches

Luxury Client Experience Lead – Fine Jewellery & Watches

Luxury Retail Experience Lead | Fine Jewellery & Watches

Shipboard | 6–8 Month Contracts | Global Cruise Fleet

Elevate the guest journey. Drive luxury performance. Lead the experience.

The Cruise Retail Academy is recruiting Luxury Retail Experience Leads – Fine Jewellery & Watches for prestigious shipboard roles across world‑class cruise fleets.

These positions operate within premium onboard retail environments, representing iconic Swiss watch Maison\’s and fine jewelry categories, and engaging an international, high‑net‑worth guest audience.

This role sits at the intersection of luxury retail, guest experience, and commercial performance.

It is ideal for confident, visible professionals who thrive in consultative, relationship‑led environments and enjoy influencing results beyond individual transactions.

The Role

As a Luxury Retail Experience Lead, you will act as a trusted ambassador and connector within the onboard luxury retail ecosystem — working closely with Retail Management, specialist sales teams, and guest‑facing departments.

• Host and lead onboard retail events, talks, and storytelling‑led presentations
• Drive footfall, dwell time, and guest engagement across luxury boutiques
• Identify and qualify high‑value guests and introduce them to specialist teams
• Support the conversion of high‑ticket jewellery and watch sales through influence and relationship‑building
• Build strong rapport with VIP, Suite, and repeat guests
• Collaborate with onboard leadership on voyage planning, retail activation, and guest touchpoints
• Represent onboard luxury retail with professionalism, confidence, and credibility

This is a high‑visibility role, focused on experience, influence, and commercial impact rather than purely transactional selling.

About You

You may come from fine jewellery, Swiss timepieces, luxury retail, hospitality, or another high‑value sales environment.

• 2–5+ years’ experience in luxury retail, jewellery, watches, or high‑ticket sales
• Confidence engaging affluent, international clientele
• Strong presentation, storytelling, and hosting skills
• A consultative, relationship‑driven sales approach
• Commercial awareness and the ability to influence performance
• A polished, professional presence and strong communication skills
• Resilience, adaptability, and a results‑focused mindset

Experience hosting events or working in visible, guest‑facing luxury roles is highly advantageous.

Cruise experience is a plus, but not essential.

Why This Role Matters

This position goes beyond traditional retail sales.

It’s about creating moments, guiding guests through luxury experiences, and influencing performance through presence, storytelling, and trust.

For the right professional, it offers visibility, consistency, and the opportunity to play a meaningful role in shaping onboard luxury retail experiences.