At a Glance
- Tasks: Lead exciting activities for teens and families, creating unforgettable experiences.
- Company: Join a vibrant team at Cruise Academy in Clitheroe.
- Benefits: Enjoy a competitive salary, single cabin accommodation, and generous vacation time.
- Other info: Work in a dynamic environment with opportunities for personal growth.
- Why this job: Inspire youth and make a real difference in their lives while having fun.
- Qualifications: 2+ years in youth programming and strong leadership skills required.
The predicted salary is between 32000 - 32000 £ per year.
The Teen Activities Coordinator supports the Youth Activities Manager in delivering a guest-centric youth and family experience. They play a key role in creating engaging, memorable activities for teens and families while ensuring a culture of service excellence, safety, and health. This position is suited to someone passionate about inspiring youth, fostering teamwork, and contributing to an exceptional guest experience.
Key Responsibilities:
- Consistently exceed Youth and Family Experience targets by promoting a personalized, guest-centric culture.
- Foster a culture that drives guest satisfaction, service excellence, and employee engagement by inspiring the Youth Staff team and ensuring accountability for delivering outstanding programming.
- Partner with the Youth Activities Manager to ensure the effective delivery and execution of youth programs.
- Oversee all aspects of the Teen Program, ensuring consistent quality and an engaging environment for teens and families.
- Identify and communicate guest feedback, complaints, and requests, ensuring a timely response to any issues.
- Maintain a visible presence in the youth centers, supporting staff and participants and ensuring a safe environment.
- Manage and monitor inventory of program supplies and equipment, ensuring efficient use and identifying timely procurement needs.
Skills, Knowledge & Experience:
- Proven track record of successfully implementing and managing Youth Staff programs.
- Proficiency in MS Office, including PowerPoint, Word, Excel, and Teams.
- Strong leadership skills with previous experience managing international teams.
- Passion for working with teens and families and creating meaningful, memorable experiences.
- Exceptional people skills with a warm, friendly, and caring personality.
- Strong guest service orientation, with the ability to consistently exceed guest expectations.
- Ability to handle guest feedback and concerns with professionalism and empathy.
- Ability to establish and maintain professional working relationships in a diverse cultural environment.
Non-Negotiable Requirements:
- Minimum of 2 years’ experience in youth programming, education, or recreational leadership, with at least 1 year in a supervisory role.
- CPR and First Aid certification required, or willingness to obtain prior to embarkation.
- Excellent communication skills, with fluency in English, both written and spoken.
Strongly Preferred:
- Degree or diploma in Education, Recreation, Child Development, Hospitality, or a related field.
- Child safeguarding training or certification is a strong asset.
6/2 rotation: continual rotations of 6 months onboard followed by 2 months of vacation. Single cabin with private bathroom facilities. Full-time.
Teen Programs Lead: Onboard Youth Activities employer: Cruise Academy
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