At a Glance
- Tasks: Lead housekeeping operations, ensuring top-notch cleanliness and guest satisfaction.
- Company: Join a premium cruise line known for exceptional service and vibrant culture.
- Benefits: Shared cabin, 6:2 rotation, and generous vacation time.
- Other info: Opportunity to develop leadership skills and work with a diverse team.
- Why this job: Make a real impact on guests' experiences while working in a dynamic environment.
- Qualifications: Two years of supervisory experience in hospitality; cruise ship experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Key Responsibilities:
- Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in public areas and staterooms are always upheld.
- Consistently exceeds the Housekeeping defined targets, by driving a personalized experience culture, reducing friction points, and mitigating negative surprises.
- Performs daily inspections to ensure consistent cleanliness, sanitization, presentation, and timely readiness of guest and teammate public areas.
- Drives and optimizes the use of company resources to ensure personnel deliver a truly personalized service to guests.
- Accountable for the Housekeeping operation in guest and teammate public areas as well as guests' and officers' rooms, including problem resolution and all Service Excellence-related guest inquiries.
- Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms).
- Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to capture best practices and share insights on operational efficiencies.
Skills, Knowledge & Expertise:
- Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment. (Non-negotiable).
- Previous cruise ship experience is preferred.
- Must have a complete understanding of Public Health and Environmental requirements relating to the servicing of public areas.
- Solid supervisory skills and ability to support, train and mentor junior staff.
- Fluent English language skills, both verbal and written.
- Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
- Motivation to excel in all aspects of job duties and responsibilities.
- Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
- Ability to continuously surprise and delight guests throughout their cruise experience.
- Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
Contract Details:
- Shared Cabin
- 6:2 Rotation (6 months onboard, followed by 2 months of vacation)
Rooms Division Supervisor employer: Cruise Academy
As a Chef de Partie Butcher with us, you will join a dynamic and supportive team dedicated to culinary excellence aboard our cruise ship. We offer a unique work environment that fosters professional growth, with opportunities to refine your skills in butchery while enjoying a 6/2 rotation that allows for ample time off. Our commitment to food safety and quality, combined with a diverse cultural atmosphere, makes us an exceptional employer for those seeking a rewarding career in the culinary arts.
StudySmarter Expert Advice🤫
We think this is how you could land Rooms Division Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cruise Academy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cruise Academy
Don't be shy about reaching out to Cruise Academy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Rooms Division Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cruise Academy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cruise Academy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
