At a Glance
- Tasks: Lead a dynamic photo team, ensuring top-notch guest experiences and driving revenue.
- Company: Join a vibrant cruise line focused on creativity and guest satisfaction.
- Benefits: Enjoy competitive pay, travel opportunities, and a supportive work environment.
- Other info: Exciting career growth with a unique 6/2 rotation schedule.
- Why this job: Make a real impact in guest experiences while honing your leadership skills.
- Qualifications: Experience in photography and team leadership is essential.
The predicted salary is between 32000 - 32000 £ per year.
The Assistant Photo Manager supports the Photo Manager in leading the Photo Department and its day-to-day operations, driving revenue performance, delivering high-quality guest experiences, and ensuring the team meets both financial goals and Net Promoter Score (NPS) targets. This is a hands-on leadership role that combines creative, operational, and business management skills.
Key Responsibilities:
- Support the Photo Manager in motivating, training, and supervising a diverse team of photographers.
- Ensure all team members understand their roles and are equipped with the tools and knowledge to succeed.
- Act as a liaison between the team and the Photo Manager.
- Assist in planning work schedules and rotations.
- Drive photo revenue by supporting teammates in achieving image capture, conversion, and sales targets.
- Ensure all photo operations, including Gallery, Studio, and Lab, run smoothly and are visually aligned with corporate standards.
- Uphold brand standards for all photo products and services, ensuring professional presentation and high guest satisfaction.
- Respond quickly and professionally to guest feedback and concerns.
- Support the Photo Manager in tracking product inventory and ensuring accurate documentation and reporting.
- Oversee loss prevention measures, equipment usage, and proper storage in accordance with company policy.
Skills, Knowledge & Experience:
- Prior team leadership or supervisory experience in a photo-related or guest-facing environment.
- Strong knowledge of onboard photo operations, including gallery, studio, and lab functions.
- Demonstrated ability to drive revenue and achieve NPS and performance targets.
- Ability to analyze data, report on results, and take corrective action when needed.
- Skilled in managing inventory, maintaining equipment, and resolving technical issues.
- Positive, proactive, and adaptable mindset with excellent organizational skills.
- Exceptional communication and interpersonal skills with a warm, guest-centric personality.
Non-Negotiable Requirements:
- College diploma or equivalent work experience.
- 2 to 4 years’ experience in a cruise ship staff photographer position.
- Knowledge of digital photography workflow and commercial printing software.
Strongly Preferred:
- Experience and knowledge of photo hotel or cruise ship operations within the US or worldwide.
- Knowledge of digital photography equipment, processing and printing equipment, PCs, and Photoshop.
6/2 rotation: continual rotations of 6 months onboard followed by 2 months of vacation. Shared cabin with private bathroom facilities. Full-time.
Onboard Cruise Photo Team Lead — Revenue & Guest Experience employer: Cruise Academy
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