At a Glance
- Tasks: Support the Rooms Division Manager in delivering top-notch housekeeping services and guest experiences.
- Company: Join a leading cruise line with a focus on exceptional hospitality.
- Benefits: Enjoy a 6:2 rotation, single cabin accommodation, and opportunities for personal growth.
- Other info: Foster a positive team culture and mentor staff to enhance performance.
- Why this job: Make a real impact on guest satisfaction while working in a dynamic, multicultural environment.
- Qualifications: 3+ years in hospitality management, preferably with cruise ship experience.
The predicted salary is between 31500 - 38500 £ per year.
Key Responsibilities
- Responsible for providing support to the Rooms Division Manager in the operation of housekeeping services within guest and crew areas.
They guarantee the deployment of company products, services and applications with a view to boosting engagement and delivering a guest-centric experience.
- Responsible for ensuring guest satisfaction, providing support to teams in order to facilitate timely, effective and personalized resolutions, and reducing ship-specific post-cruise complaints.
They collaborate closely with the Rooms Division Manager and other shipboard leaders to identify and disseminate best practices and operational efficiencies.
- Oversees the monitoring of housekeeping performance in accordance with the Quality Assurance strategy and company-issued standards.
Conduct daily inspections to guarantee consistent standards of cleanliness, sanitization, presentation and timely readiness of guest and crew areas.
- Responsible for the resolution of any issues that arise and responding to guest enquiries related to Service Excellence.
They monitor guest feedback, and OBE information to identify trends that might compromise guest experience.
They support the Rooms Division Manager with the onboard Interior Design program, monitor public and crew area expenditures, and manage all housekeeping supplies efficiently.
- Responsible for fostering a positive environment and for mentoring the Rooms Division team through coaching, training, and ongoing development.
They provide support for teammates' innovations and ideas for enhancing performance and collaborate with other department leaders throughout the development, approval, and implementation process.
Skills, Knowledge & Expertise
- 3+ years of progressive middle-management experience in a leading hospitality setting with operational management experience in Rooms Division/Housekeeping operations.
- Cruise ship experience in a similar role is required.
- Demonstrated leadership capabilities with proven business and organizational planning, coordination, and execution.
- Quality-driven with a passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem resolution and trend evaluation techniques.
- Knowledge of policies and practices involved in Public Health and Environment.
- Ability to manage the international staff positively and productively by motivating, developing, and managing employees as they work.
- Excellent command of the English language, both verbal and written.
- Solid understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
- Motivation to excel in all aspects of job duties and responsibilities.
- Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
- Ability to continuously surprise and delight guests throughout their cruise experience.
- Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
- Contract
- 6:2 Rotation - 6 months onboard the ship followed by 2 months of vacation (contracts auto-renewed).
- Single cabin
- #J-18808-Ljbffr
Assistant Rooms Division Manager employer: Cruise Academy
As a Chef de Partie Butcher with us, you will join a dynamic and supportive team dedicated to culinary excellence aboard our cruise ship. We offer a unique work environment that fosters professional growth, with opportunities to refine your skills in butchery while enjoying a 6/2 rotation that allows for ample time off. Our commitment to food safety and quality, combined with a diverse cultural atmosphere, makes us an exceptional employer for those seeking a rewarding career in the culinary arts.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Rooms Division Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cruise Academy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cruise Academy
Don't be shy about reaching out to Cruise Academy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Rooms Division Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cruise Academy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cruise Academy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
