A leading global organisation is seeking an experienced Business Systems Administrator to join their Technology Service Delivery team in Glasgow. You will act as an owner for critical business applications across their entire lifecycle, from implementation through to decommissioning, ensuring optimal system performance and seamless user adoption across a global userbase.
Key Responsibilities
- System Management & Ownership: Manage and maintain core enterprise applications, tailoring configurations to align with business requirements while overseeing upgrades, patches, and releases.
- Incident & Problem Resolution: Investigate complex system failures, analyze logs and dumps, and coordinate with third-party suppliers to implement permanent resolutions.
- System Efficiency & Monitoring: Track system performance, failure rates, and resource usage against SLAs, implementing performance tuning to maximize throughput.
- Training & User Enablement: Design and deliver training materials across virtual environments, and establish a global "super-user" community to enhance first-line support.
- Governance & Security: Audit service delivery processes, oversee change management, and align operations with ISO/IEC 27001 information security standards.
Key Requirements
- Proven hands-on administration experience in at least one of the following: Microsoft Azure, Intune, ServiceNow, or Dynamics 365 CRM.
- Strong understanding of system development and service management lifecycles, project management principles, and testing frameworks.
- Demonstrated experience supporting enterprise systems within a global matrix organisation and managing third-party suppliers.
- Conceptual understanding of core infrastructure (databases, servers, and networks).
Desirable Certifications
- ITIL Foundation
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