Group General Manager

About UsCrudo Restaurants and Tiny Wine Bar are a growing group of London venues built on fresh food, quality drinks, and Latin American hospitality. We operate three distinct sites — Crudo Covent Garden, Crudo Shoreditch, and Tiny Wine Bar in Fitzrovia. Each location has its own personality: Covent Garden is fast‐paced and refined, Shoreditch is our smallest site serving quick weekday lunches and relaxed evening diners, and Tiny Wine Bar focuses on small‐producer wines and Latin American‐inspired tapas in an intimate setting.

Job DescriptionAs the Group General Manager at Crudo, you are responsible for the overall performance and success of our three London sites. You will oversee day‐to‐day operations, ensuring that each site runs efficiently, maintains high standards, and delivers exceptional guest experiences. Acting as the key link between site managers and the directors, you will take ownership of financial performance, staff management, and operational excellence across the group. This is a hands‐on role, where you will be present during peak services each week at all sites, leading by example and supporting your teams while also focusing on the bigger picture of profitability, standards, and growth.

Responsibilities

Staff Management

Lead and mentor Assistant Managers, Supervisors, and Head Waiters across the group.

Support recruitment, onboarding, training, and performance management.

Foster a positive work environment and create clear career progression pathways.

Operational Efficiency

Ensure smooth and consistent daily operations across all venues.

Standardise processes for stock management, rota planning, and inventory control.

Strategic Planning

Develop and implement group‐wide strategies to increase sales and profitability.

Support the directors in shaping the long‐term vision and growth of the company.

Financial Management

Oversee financial operations across all sites, including P&L management, payroll, supplier payments, and cost control.

Monitor performance and implement strategies to improve profitability.

Quality Standards

Maintain high standards of food, drinks, and service in every location.

Conduct regular site visits, inspections, and audits, addressing issues promptly.

Guest Experience

Ensure every site consistently delivers exceptional guest experiences.

Handle escalated customer issues professionally and coach teams on service recovery.

Marketing and Promotions

Work closely with the directors and Head of Customer Experience to deliver local and group‐wide promotions.

Ensure site teams execute guest loyalty and upselling strategies effectively.

Compliance

Ensure all sites comply with health & safety, hygiene, licensing, and company policies.

Key Responsibilities Highlighted

Group Profitability – Maximise sales, manage costs, and oversee budgets across all locations.

Quality Assurance – Maintain consistent standards for food, drinks, and service.

Staff Management – Lead, coach, and develop a high‐performing multi‐site team.

Guest Experience – Guarantee exceptional hospitality across the group.

Operational Control – Deliver smooth day‐to‐day operations while supporting long‐term business growth.

Progression to Group Operations ManagerTo progress to Group Operations Manager, the Group GM should demonstrate the ability to scale their leadership beyond daily operations and take on a more strategic, growth‐oriented role. This includes designing and implementing group‐wide systems, driving innovation in customer experience, and contributing directly to expansion projects. Success in this role will position them as the operational lead for the company\’s future development.

Experience & DetailsExperience: Required

Languages: English – Advanced

Employment: Full‐time

Schedule: Monday‐Sunday (5 shifts per week) 43‐45 hours per week

Salary: £42,000 – £52,000 yearly

Benefits: Including Service Charge and Bonus

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