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- Tasks: Support and upgrade building management systems while providing top-notch customer service.
- Company: Join one of the largest employee-owned BMS companies in the world.
- Benefits: Collaborative culture, career development, and exposure to diverse BMS technologies.
- Other info: Long-term career growth opportunities in a dynamic environment.
- Why this job: Make a real impact in smart buildings with varied technical challenges.
- Qualifications: Experience in BMS support and strong diagnostic skills required.
Are you an experienced BMS Support Engineer looking for a role where your technical capability is genuinely valued, your development is supported, and you can work on a broad range of building management systems across service, upgrades and diagnostics? Our client is one of the world’s largest independently employee-owned BMS companies, delivering high-quality Building Energy Management System solutions across a wide range of commercial and critical environments. Due to continued growth, they are now seeking a Senior BMS Support Engineer to join their established service and support team covering the East of England and Western Home Counties region.
This is an excellent opportunity for a technically capable engineer who enjoys fault-finding, problem-solving, and customer interaction, while also wanting exposure to upgrade and modernisation projects rather than purely reactive service work. The successful candidate will undertake planned preventive maintenance, diagnostics, and support activities for a variety of BMS and control systems in line with agreed service level agreements. The role will also involve delivering turnkey upgrade solutions ranging from controller replacements through to larger BMS system upgrades and improvement works.
You will also respond to customer callouts and technical issues, systematically identifying faults, resolving system problems and ensuring clients receive a high standard of technical support and service delivery. This position would suit someone who enjoys a varied role that combines technical support, software and controls diagnostics, customer-facing service engineering and project upgrade activities.
Key Responsibilities- Carry out planned preventative maintenance on BMS systems
- Diagnose and resolve hardware and software faults across building control systems
- Respond to reactive service calls and system failures
- Deliver controller replacements and BMS upgrade projects
- Undertake system modifications, improvements and optimisation works
- Liaise directly with customers and provide a high level of technical support
- Produce clear service documentation and technical reports
- Ensure all works are completed safely and in accordance with company standards and SLAs
Applicants should have experience working within the Building Management Systems / Building Controls industry and possess strong diagnostic and fault-finding capabilities. Experience with the following systems is highly desirable:
- Distech Controls
- Trend including current and legacy products
Experience with any of the following would also be advantageous:
- Tridium
- Siemens
- Schneider Electric
- Cylon
- Proven BMS service/support engineering experience
- Strong diagnostic and fault-finding skills
- Ability to systematically troubleshoot technical issues
- Good customer-facing and communication skills
- Full UK driving licence
- PC literate and comfortable working with BMS software and associated systems
- Opportunity to join a successful BMS business with strong Employee Value Proposition
- Strong team culture focused on collaboration and wellbeing
- Varied technical work across service, support and upgrade projects
- Long-term career development opportunities within the smart buildings and BEMS sector
- Exposure to a broad range of BMS technologies and customer environments
If you are an experienced BMS Support Engineer looking for a long-term opportunity with a highly respected organisation in the building controls sector, APPLY NOW.
You must have a Right To Work in the UK - No sponsorship is available. Please note that, unfortunately, any applicants without the relevant work experience or the Right To Work in the UK will be unsuccessful.
Crucial People operates as both an Employment Agency and an Employment Business.
Senior BMS Support Engineer in Cambridge employer: Crucial People Ltd
Contact Detail:
Crucial People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior BMS Support Engineer in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the BMS industry and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or take on freelance work related to BMS systems. This not only boosts your CV but also shows potential employers your commitment and passion for the field.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss specific examples of how you've diagnosed and resolved issues in the past. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got a range of exciting roles waiting for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior BMS Support Engineer in Cambridge
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience in the BMS industry. We want to see your technical skills and how you've tackled challenges in past roles. Don't be shy—this is your chance to shine!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention the systems you’ve worked with, like Distech Controls or Trend, and how they relate to the job. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Crucial People Ltd
✨Know Your BMS Inside Out
Make sure you brush up on your knowledge of Building Management Systems, especially the ones mentioned in the job description like Distech Controls and Trend. Be ready to discuss your hands-on experience with these systems and how you've tackled diagnostics and fault-finding in the past.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've successfully diagnosed and resolved technical issues in previous roles. Think about specific challenges you faced and how you approached them, as this will demonstrate your systematic troubleshooting abilities.
✨Customer Interaction is Key
Since this role involves a lot of customer-facing work, be ready to talk about your communication skills. Share experiences where you’ve provided high-quality technical support and how you’ve built relationships with clients to ensure their needs are met.
✨Be Ready for Technical Questions
Expect some technical questions during the interview. Brush up on common issues related to BMS systems and be prepared to explain how you would approach various scenarios, including planned preventative maintenance and system upgrades.