At a Glance
- Tasks: Help customers get back on track with their repayments and build strong relationships.
- Company: Dynamic lender in Windsor with a fantastic brand reputation and growth opportunities.
- Benefits: Competitive salary, performance bonuses, and paid parking.
- Other info: Fun, energetic work environment with great learning and development prospects.
- Why this job: Join a close-knit team and make a real difference in customers' financial journeys.
- Qualifications: 1 year of experience in B2B customer service or collections required.
The predicted salary is between 30000 - 32000 £ per year.
Salary - £30K - £32K basic + company benefits and performance related bonus
Location – Windsor, office based Mon – Fri (Parking paid for by company)
My client is a profitable scaling lender based in the heart of Windsor. After 7 years of trading, they have a fantastic brand reputation for quick, streamlined and flexible lending for SME businesses across the UK looking to scale. After a large investment round and the lending book scaling 2X in 2025, they are now focusing on growth in an exciting high energy environment to work in – offering great learning and development opportunities and a fun but productive working environment.
As the lending book grows, we need to ensure all our customers stick to the repayment plans and therefore we are looking for a proactive recoveries executive to join a close-knit team of 2. You will work on a portfolio of customers who may be falling behind in repayments, to build a plan which allows them to get back on track.
Responsibilities:
- Oversee all open loans within your allocated collections portfolio to ensure all payments are up to date. These cases will have been passed over from credit control after 1 missed payment, so it’s your role to work with the customer and find a new payment strategy which works for all parties.
- Work closely with customers to find out why a payment has been missed and find a new plan for the customer e.g. week delay / longer time period with larger payments / weekly payments rather than monthly.
- Build relationships with customers so you have trust and honesty in your conversations – use your instinct on if phone, email, text etc. is suitable.
- Conduct in-depth online research e.g. Companies House / social media to give you any insight into why the business may have missed payment.
- Daily checks for payments within your portfolio ensuring bank transfers are flagged against all accounts on our internal systems.
- Responsible for answering any customer queries which come into the credit control inbox.
- Work with legal 3rd parties once our internal recoveries process has been exhausted to find a new plan for repayment as an escalation point.
- Have a flexible attitude to assisting with other open loan accounts, should cover within your team be required.
Prior experience:
- Minimum 1 year experience in a B2B environment with customer service, collections, recoveries or credit control.
- Experienced in building relationships with customers via the phone – good communicator and rapport builder.
- Happy to liaise with customers in difficult scenarios to find a solution which works for all parties.
- Analytical mindset – confident using Excel and inputting data into internal systems after training.
- Understanding of recoveries / litigation with 3rd parties would be ideal.
