At a Glance
- Tasks: Provide top-notch customer support via live chat and emails, ensuring a great experience.
- Company: Exciting fintech start-up on a mission to end financial exclusion.
- Benefits: Annual bonus, £500 learning fund, 25 days holiday, and unique perks.
- Other info: Remote-first role with monthly travel to Bristol or London.
- Why this job: Join a rapidly growing team making a real difference in people's financial lives.
- Qualifications: 1+ years in online customer service and a proactive, friendly attitude.
The predicted salary is between 26000 - 28000 £ per year.
Remote first role with travel to Bristol or London once a month (alternating).
Salary - £26 - £28K
37.5 hours a week, a range of shifts between the hours of 8.00 am and 8.00 pm Monday to Saturday (1 Saturday per month).
My client is an exciting Fintech who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future, and they have built an incredibly innovative product to help people do that. They are a young, rapidly expanding start-up business looking for the best talent to join them on their global scale-up journey. They are multi award-winning and are in the UK and the US and have already helped a million people to improve their financial health.
The role of Customer Support Agent – Fintech:
- You’ll work on first-line customer support tickets via live chat and emails ensuring that every interaction with our members champions our brand and voice.
- Your communications will range from replying with a single saved reply to bespoke answers based on the customer’s situation.
- You’ll report all technical issues to the technical squad.
- You’ll work as a team with your peers supporting each other.
- You’ll escalate enquiries when necessary to ensure the best resolution.
- You’ll ensure that you hit individual and team performance indicators focused on quality as well as quantity.
Who you are as a Customer Support Agent – Fintech:
- 1+ years of experience working for an online customer service team.
- Experience working on multiple live chats is preferable.
- Proactive and eager to learn new things.
- Fun, friendly, and empathetic mindset.
- Ability to thrive in a fast-paced, ever-changing environment.
Benefits for the Customer Support Agent - Fintech:
- Annual bonus.
- £500 annual learning fund.
- 25 days paid holiday plus bank holidays, a day off on your birthday month and if you move house.
- Pirkx employee reward scheme; telephone GP, free counselling, high street discounts and more.
Customer Support Representative in Wakefield employer: CRS
Join a dynamic and innovative Fintech start-up that is dedicated to ending financial exclusion and empowering individuals to achieve their financial goals. With a remote-first approach and the flexibility of monthly travel to vibrant cities like Bristol or London, you'll enjoy a supportive work culture that prioritises employee growth through an annual learning fund and generous holiday allowances. Be part of a multi-award-winning team that values fun, empathy, and collaboration, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Wakefield
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and products. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be handling live chats and emails, try role-playing with a friend or using mock scenarios to get comfortable with different customer situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Support Representative in Wakefield
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and friendliness into your words. Remember, we’re looking for someone who can connect with our members, so show us how you’d do that!
Tailor Your Application:Make sure to tailor your application specifically for the Customer Support Representative role. Highlight your relevant experience, especially if you've worked in online customer service before. We love seeing how your skills align with our mission to end financial exclusion!
Be Clear and Concise:While we appreciate creativity, clarity is key! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences. We want to get to know you quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at CRS
✨Know the Company Inside Out
Before your interview, take some time to research the fintech company. Understand their mission to end financial exclusion and how their innovative product works. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Customer Support Skills
Prepare specific examples from your past experience that highlight your customer support skills. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your proactive and empathetic mindset, which is crucial for this role.
✨Practice Live Chat Scenarios
Since the role involves handling live chats, it’s a good idea to practice responding to common customer queries. You can even role-play with a friend to simulate the fast-paced environment. This will help you feel more comfortable and confident during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, performance indicators, or what success looks like in this role. This shows that you’re engaged and serious about contributing to the team’s success.
